Application Systems SME — Production Support & Upgrades

Winco Foods; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

WinCo Foods is seeking an Application Administrator to act as a specialist for business applications, delivering production support, changes, and end-user assistance. The role collaborates with developers, analysts, and IT security to ensure applications meet business needs.

The successful candidate will work with stakeholders on feature requests, perform testing, and manage change processes, including PCRs and patch planning, while maintaining documentation and on-call support as needed.

Qualifications

• Bachelor's degree in business administration, information systems, or equivalent work experience.
• Proficient use of Microsoft Office suite and SharePoint software.
• Proficient use of remote office and collaboration tools such as Zoom, MS/Teams and Slack.
• Knowledge of Agile development methodologies.
• Knowledge of IT Infrastructure Library (ITIL).

Responsibilities

• Serves as the Subject Matter Expert (SME) for applications within the assigned area of responsibility.
• Provides timely and accurate production support for the assigned applications.
• Works with business stakeholders on feature requests, upgrades, migrations, and integrations.
• Maintains a detailed list of all applications and their business details, for all assigned applications.
• Monitors application performance and uptime via established IT monitoring practices and methods.
• Conducts application unit testing, integration testing, and system testing.
• Escalates urgent problems requiring more authority or knowledge to appropriate resources.
• Enters and manages vendor tickets/cases.
• Recommends application improvements through frequent interaction with the business.
• Leads minor software implementations and upgrade planning.
• Adheres to proper change management processes.
• Creates and reviews PCRs (program change requests), especially in regards application changes/fixes.
• Collaborates with business stakeholders to plan system maintenance patches and upgrades.
• Creates and sends communication for application change notices.
• Participates in the evaluation of new applications, and coordinates reviews by all IT support teams.
• Understands and follows the complete service desk process flow.
• Reviews system performance and participates with triage of application errors.
• Troubleshoots problems and answers basic- to intermediate-level questions.
• Updates and maintains application documentation.
• Delivers end user application training as needed.
• Reviews and verifies invoices.
• Submits POs and invoices for approval and payment.

Skills

Analytical problem-solving

Team collaboration

Verbal and written communication

Customer service

Time management

Ownership of applications

On-call production support

Requirements gathering

Education

Bachelor's degree in business administration or information systems

Tools

Microsoft Office

SharePoint

Zoom

MS Teams

Slack

Job description

WinCo Foods is seeking an Application Administrator to act as a specialist for business applications, delivering production support, changes, and end-user assistance. The role collaborates with developers, analysts, and IT security to ensure applications meet business needs.

The successful candidate will work with stakeholders on feature requests, perform testing, and manage change processes, including PCRs and patch planning, while maintaining documentation and on-call support as needed.