Systems Administrator

Insight Global; Cincinnati (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Insight Global seeks a Senior System Administrator to own and support enterprise applications, both SaaS and on-prem. You will partner with end users, vendors, and IT teams to ensure performance, availability, and upgrades, becoming the go-to SME for critical apps with varied documentation.

You will troubleshoot complex issues, manage lifecycle activities, and drive improvements across cross-functional teams, maintaining strong technical documentation and support processes.

Qualifications

• Experience supporting SaaS and Windows-based applications in enterprise settings.
• Strong troubleshooting, documentation, and cross-functional collaboration skills.
• Ability to gather requirements and implement stable production changes.

Responsibilities

• Act as primary point of contact and technical owner for assigned applications.
• Troubleshoot complex application, infrastructure, and authentication issues.
• Manage installations, upgrades, patches, and vendor updates.
• Monitor system health, respond to outages, perform root cause analysis.
• Collaborate with stakeholders to validate enhancements before deployment.
• Coordinate with Infrastructure, Security, DB, EA, and vendors for integrations.
• Create and maintain technical docs, support procedures, and KB articles.
• Assist with testing, automation, and validation of new functionality.

Skills

System Administration

SaaS applications

Windows servers

User provisioning

APIs/Web Services

Documentation

Tools

PowerShell

Python

Job description

Act as the primary point of contact and technical owner for assigned enterprise applications and platforms. Support and maintain SaaS and on-premise applications, ensuring performance, availability, and adherence to service level expectations. This individual will serve as the primary administrator and technical owner for several business-critical applications, supporting both SaaS and Windows-based platforms. They will partner closely with end users, vendors, and internal IT teams to ensure system stability, drive enhancements, troubleshoot complex issues, and support ongoing upgrades. Success in this role requires someone who enjoys solving problems, taking initiative, and becoming the go-to SME for applications that may not always have clear documentation or established processes.

Responsibilities

• Troubleshoot and resolve complex application, infrastructure, user provisioning, authentication, and configuration issues.
• Manage application lifecycle activities, including installations, upgrades, patches, enhancements, and vendor-released updates.
• Monitor system health, respond to outages, perform root cause analysis, and drive issues through resolution.
• Partner directly with business stakeholders to gather requirements, investigate system issues, and validate enhancements prior to production deployment.
• Collaborate with Infrastructure, Security, Database, Enterprise Architecture, and vendor teams to support integrations and system improvements.
• Create and maintain technical documentation, support procedures, configuration standards, and knowledge base articles.
• Assist with application testing, automation efforts, and validation of new functionality and upgrades.
• Identify opportunities to improve processes, automate manual tasks, and increase operational efficiency across supported platforms.

Required Skills

• 3+ years of System Administration/Application Support experience supporting SaaS and Windows-based applications.
• Strong background in infrastructure, system configuration, user provisioning, application upgrades, and troubleshooting complex technical issues.
• Experience supporting enterprise tools and working directly with end users, vendors, and cross-functional IT teams.
• Knowledge of APIs/Web Services, technical documentation, and automation/testing concepts.

Preferred Skills

• Experience supporting enterprise vendor-managed application, and Windows-based environments.
• Automation testing experience or exposure to QA/SDET practices.
• Experience supporting application upgrades, installations, migrations, and full application lifecycle management.
• Experience working closely with Enterprise Architecture, Infrastructure, Database, Security/InfoSec, and external vendors.
• Familiarity with APIs, integrations, and troubleshooting application-to-application connectivity issues.