Application Systems Analyst II

nc; North Carolina; Hybride; USD 82 000 - 122 000; Plein temps

Résumé du poste

The North Carolina Department of Health and Human Services (DHHS) seeks an Applications Systems Analyst II (Epic Bridges Analyst) to support and enhance enterprise applications across the organization. You will work with end users to understand needs, troubleshoot issues, and ensure applications run reliably.

Responsibilities include analyzing system performance, implementing updates, documenting processes, and collaborating with IT teams and stakeholders to deliver high‑quality solutions.

Qualifications

• Strong programming skills in C#, .NET MVC, Java, and SQL.
• Scripting with Python or PowerShell for automation.
• Experience with API integrations and REST services.
• Familiarity with Power BI or Tableau for reporting.
• Understanding ITIL processes and service management.
• Experience supporting enterprise systems and data modeling.

Responsabilités

• Analyze system performance and implement updates or enhancements.
• Collaborate with end users to understand needs and troubleshoot issues.
• Develop, maintain, and improve business and clinical applications across the organization.
• Document processes and coordinate with IT teams and stakeholders.
• Translate business requirements into technical actions for developers.

Connaissances

C#

Java

SQL

PowerShell

Python

JavaScript

REST APIs

Outils

Power BI

Tableau

Middleware Platforms

Description du poste

Agency

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH

Job Classification Title

Systems Administrator II (NS)

Position Number

65014605

Grade

DT09

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

DSOHF is currently accepting applications for an Applications Systems Analyst II (Epic Bridges Analyst).

Application Analysts play a key role in developing, designing, supporting, maintaining, and improving business and clinical applications across the organization. In this role, candidates will work closely with end users to understand their needs, troubleshoot issues, and ensure applications run smoothly. They will be responsible for analyzing system performance, developing and implementing updates or enhancements, documenting processes, and collaborating with IT teams and business stakeholders to deliver reliable, high‑quality solutions. Strong problem‑solving skills, attention to detail, and the ability to translate business requirements into technical actions are essential for success.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $81,504.00 - $122,256.00

Recruitment Range: $81,504.00 - $122,256.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/Management Preferences are not required.

Strong programming skills are essential for this role. Candidates should be comfortable working with languages commonly used for application support and integration, such as C#, .net Framework MVC framework, Java based applications, SQL for database queries and analysis, Python or PowerShell for automation and scripting, and potentially JavaScript or other web technologies depending on the applications supported. The ideal candidate can troubleshoot code-related issues, create efficient scripts to streamline workflows, and collaborate with developers to implement system enhancements or integrations.

Familiarity with API integrations, REST services, or middle ware platforms.

Knowledge of reporting and analytics tools (Power BI, Tableau, or similar)

Understanding of ITIL processes and service management frameworks

Experience supporting enterprise systems

Exposure to data modeling, database design, or advanced SQL techniques

Applicants who possess the following skills are preferred

• Clinical and Hospital applications is a plus.
• EHR experience is a plus.
• Any vendor-specific certifications related to the applications your team supports.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Excellent problem solving and critical thinking abilities.
• Customer service mindset and a collaborative approach to working with stakeholders.
• Ability to multitask and prioritize in a fast paced environment.
• Adaptability and openness to learning new systems and technologies.

Physical Requirements

Hybrid Work

Per G.S. 126-5 (c1) (37), this position is Exempt from all provisions of NC General Statute Chapter 126 (State Human Resources Act) with the exception of Articles 6 and 7.

This position is designated as mandatory and must report or stay over during adverse weather events.

Usual Work Hours

Monday - Friday 8:00 A - 5:00 P

Flexibility is required for education and training purposes and to meet the needs of the facility.

SUPPLEMENTAL INFORMATION

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities are subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind, including vapor products, is prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

To be considered for employment, an applicant must be in good standing with the Health Care Personnel Registry and other licensing boards/agencies.