Application Systems Analyst

cFocus Software Incorporated; Washington (District of Columbia); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is looking for an Application Systems Analyst to support a major program in Washington, DC. This role offers remote capabilities and requires a strong background in systems analysis and troubleshooting. You will be responsible for resolving complex issues, providing expert-level support, and coordinating with various teams to ensure effective solutions. The ideal candidate will have extensive experience and relevant AWS certifications. Join a dynamic team and contribute to impactful projects that enhance service delivery within the transportation sector.

Qualifications

• 10+ years of Systems Analysis experience required.
• AWS certification is mandatory for this role.

Responsibilities

• Provide advanced problem resolution for escalated tickets.
• Coordinate with DOT IT Shared Services on infrastructure changes.

Skills

Systems Analysis

Problem Resolution

Troubleshooting

Communication

Education

Masters or Bachelors degree in Business Administration

Project Management

Computer Science

Tools

AWS

MS Teams

Drupal

Job description

cFocus Software is seeking an Application Systems Analyst to join our program supporting USDOT in Washington, DC. This role has remote capabilities.

Qualifications:

• Masters or Bachelors degree in Business Administration, Project Management, Computer Science, or a related field
• AWS Certified Solutions Architect, AWS Certified Cloud Practitioner, or AWS Certified Developer Associate certification
• 10+ years of Systems Analysis experience

Duties:

• Provide advanced problem resolution for tickets escalated from Tier Level 2.
• Provide expert level troubleshooting and analysis methods.
• Provide Subject Matter Experts (SMEs) to assist both Tier 1 and Tier 2 personnel; assist with the research and development of solutions to new or unknown issues.
• Assess the time already spent troubleshooting at the Tier 2, so the service request is prioritized and managed accordingly.
• Provide follow-up to customer/end-user on the status of the service request until resolution.
• Make end-user contact as required and provide solutions as practicable over the telephone, MS Teams, and/or through remote access, etc.
• Verify service request resolution prior to closure.
• Resolve Tier 3 issues and issues resulting from the DOT CMS platform.
• Coordination with DOT IT Shared Services (ITSS) on infrastructure changes.
• DOT Drupal Environment Configuration – Updating the DOT Drupal Environment to integrate with existing third-party tools (e.g., Qualtrics) and finalizing features for the DOT Drupal environment, or any future CMS environments adopted by DOT during the period of performance of this BPA.
• Implementation of all Acquia hosting environments.