Application System Analyst - Principle

Intermountain Health; Salt Lake City (UT); On-site; USD 156,623,000 - 246,568,000; Full time

Job summary

Intermountain Health seeks a Principal Analyst, Epic MyChart to design, build, and optimize patient-facing workflows that enhance engagement and digital access. Certification in Epic MyChart is required, with deep experience across virtual care, on-demand services, pharmacy, and lab functionality.

Collaboration with clinical, operational, and digital stakeholders is essential for scalable solutions. The role requires mentoring other analysts, overseeing projects, and delivering innovative,

Qualifications

• Current Epic MyChart certification and deep experience configuring patient-facing workflows.
• Experience with virtual care, on-demand services, pharmacy, and lab functionality.
• Bachelor's degree in information technology, healthcare, business, or a related field.
• Ability to partner with clinical, operational, and digital stakeholders to deliver scalable solutions.

Responsibilities

• Design, build, optimize, and support Epic MyChart solutions to enhance patient engagement.
• Lead senior technical and operational efforts with minimal supervision.
• Mentor analysts; manage project budgets and cross-functional initiatives.
• Collaborate with vendors and internal teams to ensure governance and standards.

Skills

Epic MyChart experience

Stakeholder management

Project coordination

Problem solving

Education

Bachelor's degree in information technology, healthcare, business, or related field

Tools

Epic certifications

Job description

Job Description This position is responsible for complex to expert level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support

Job Description This position is responsible for complex to expert level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington.

Epic Certification in Patient Experience applications such as MyChart (required) prefer certification up to version May 2026. Nice to have Cadence, Prelude, Welcome, Hello World, Cheers, Bedside, Care Companion. Service Management applications like Service Now.

The Principal Analyst, Epic MyChart serves as a senior technical and operational leader responsible for the design, build, optimization, and support of MyChart solutions that enhance patient engagement and digital access. This role requires current Epic MyChart certification and deep experience configuring patient-facing workflows with a strong focus on patient experience, usability, and adoption. The ideal candidate brings proven expertise across virtual care, on-demand services, pharmacy, and lab functionality, and partners closely with clinical, operational, and digital stakeholders to deliver scalable, innovative solutions that support organizational goals.

The Principal Analyst, Epic MyChart serves as a senior technical and operational leader responsible for the design, build, optimization, and support of MyChart solutions that enhance patient engagement and digital access. This role requires current Epic MyChart certification and deep experience configuring patient-facing workflows with a strong focus on patient experience, usability, and adoption. The ideal candidate brings proven expertise across virtual care, on-demand services, pharmacy, and lab functionality, and partners closely with clinical, operational, and digital stakeholders to deliver scalable, innovative solutions that support organizational goals.

Principal analysts may supervise lower-level analysts.

Essential functions are performed independently under minimal supervision and direction, in addition to assisting to oversee and mentoring other analysts.

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for projects of complex nature and span cross functional areas. Work collaboratively with the DTS Project Manager (if applicable) team assuring key initiatives are organized, planned, and managed. Ensure effective handoff from demand intake through DTS governance processes to project management.
• Responsible for quality review of team projects, demand creation, and resource management processes and creating a remediation plan for any issues identified
• Mentors and identifies training opportunities for teams, for all technical duties of the department, demand management and resource management processes.
• Collaboratively works with peers, internal and external stakeholders, and vendors to develop best practice and standards for all technical duties of the department, demand management and resource management processes.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project, and department meetings to increase awareness and information flow
• Assists to creation, forecasting issues, maintenance, adjustment and justification of project and/or team budget process, concepts, approvals
• Assists exposure to creation, forecasting issues, maintenance, adjustment and justification of project and/or team budget process, concepts, approvals
• Participate in vendor or industry user groups, community discussions, and/or Industry CAB sessions.
• Manage the portfolio of IT projects and initiatives for the assigned business units, ensuring alignment with IT strategy and roadmap, prioritization of business needs, and delivery of business value (if applicable).
• Attend and/or facilitate workgroup meetings, subcommittee meetings and/or hospital leadership meetings. Advocate that leaders use data to make decisions.
• At the end of projects, use benefit KPIs to track and aggregate the actual benefit received by projects to be reported to senior leaders (if applicable). Extrapolate long term lessons-learned and create recommendations regarding how to govern and manage future projects
• Provide detailed information regarding new projects to empower leaders to appropriately approve or decline work that is not critical or supports strategy
• Service Reviews with facility/medical group business executives. Communicate and follow up on DTS survey results and improvement processes. Executive analysis of DTS project coordination. (If applicable)

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems preferably used in a hospital setting
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, correspondence, and process documents
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public
• Ability to lead projects following principles and lifecycle of project management and control
• Skilled in resource planning and strategic management

Preferred Qualifications

• Bachelor's degree is required in information technology, healthcare, business, or related field.
• Will be required to certify on one or more Epic applications and maintain certification
• Additional relevant experience may substitute for lack of education upon Supervisory and HR approval

OR

• Eight (8) year of work experience in a healthcare setting, one (XX) year of applications experience, preferably in XXXX
• Is certified in Epic applications (or platform) and maintain certification

Physical Requirements

• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to preform work

Location:

Key Bank Tower

Work City

Salt Lake City

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$54.66 - $86.05

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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