Apps Sup Tech Lead Analyst (Mainframe) - Vice President

Citi; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Citi is seeking an Apps Support Tech Lead Analyst (Mainframe) at Vice President level to oversee production support for custody settlements. You will partner with multiple tech teams to ensure smooth migration, enhance observability, and drive incident resolution while enforcing ITIL practices.

You will lead cross-functional efforts, guide junior analysts, and define system scope for complex enhancements, ensuring compliance and risk management are embedded in daily operations.

Qualifications

• 6+ years of experience
• Strategic problem solving and strong thinking skills
• Demonstrated leadership and relationship-building abilities
• Knowledge of Securities Custody business preferred
• Ability to operate in a fast-paced environment
• Excellent interpersonal and communication skills
• Familiarity with Site Reliability Engineering (SRE) principles.

Responsibilities

• Drive production support readiness for client onboarding and migrations, ensuring deliveries meet SLAs.
• Collaborate with technology, infrastructure, and operational stakeholders during migrations.
• Enable observability for client deliverables using existing infrastructure and OpenTelemetry.
• Identify stability risks and analyze incident trends to drive long-term problem management.
• Enforce ITIL practices, enhance monitoring, and improve operational scores across app stack.
• Resolve incidents to support BAU user queries and system incidents.
• Partner with multiple tech teams to integrate functions and define necessary enhancements.
• Provide expert guidance and coaching to junior analysts.
• Document requirements and define system scope for complex improvements.
• Work with Product Owners and Analysts to document impacts and support needs.
• Identify risks and communicate mitigation options; support risk management and compliance.

Skills

Leadership

Communication

Problem solving

SRE principles

Education

Bachelor’s degree

Master’s degree preferred

Tools

COBOL

JCL

DB2

VSAM

CICS

OMEGAMON

STROBE

INTERTEST

Xpediter

File-AID

Changeman

IBM MQ Series

Connect:Direct

OPC

Autosys

Control‑M

CA-7

Job description

Apps Sup Tech Lead Analyst (Mainframe) - Vice President

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. This is an individual contributor role. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

We are seeking a seasoned Application Support Technical Lead Analyst at the Vice President level for our Custody Settlements functions.

Responsibilities

• Drive production support readiness for key client onboarding and related migration activities, providing post onboarding support for ensuring client deliverable are met per SLAs.
• Collaborate with technology partners, infrastructure partners, Operational stakeholders during pre and post migration phases.
• Enabling observability for client deliverables leveraging on existing infrastructure GCO/Open telemetry.
• Proactively identify and remediate stability risks, and analyze incident trends to drive long-term problem management solutions.
• Enforce ITIL best practices, enhance monitoring and procedural guidelines, and work to continuously improve operational scores across the application stack.
• Perform incident ticket resolution to support BAU user queries and system incident ticket resolution.
• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 6 plus years of experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Knowledge of Securities Custody business is preferred
• Ability to work in a fast-paced environment
• Good interpersonal and communication skills
• Familiarity with Site Reliability Engineering (SRE) principles.

Technical Qualifications

• Mainframe Expertise: Deep knowledge of z/OS environments and proficiency in the following:
  • Languages: COBOL, JCL
  • Databases: DB2, VSAM
  • Transaction Processing: CICS
  • Debugging & Diagnostics: OMEGAMON, STROBE, INTERTEST, Xpediter.
  • File Management: File-AID.
  • Source Control: Changeman
  • Strong understanding of IBM MQ Series and file transfer protocols like Connect:Direct (NDM).
  • Scheduling: Experience with enterprise scheduling tools such as OPC, Autosys, Control‑M, or CA-7

Education

• Bachelor’s/University degree, Master’s degree preferred or equivalent experience

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making.

Equal Opportunity Employer

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