Application Support Tech Lead - Data & Analytics Platforms - VP

Citigroup; Jacksonville (FL); Vor Ort; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within PBWMT. The role focuses on full‑stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise analytics environment.

You will collaborate with system administrators and cross-functional stakeholders to drive improvements in platform standards, safety and soundness, and user outcomes. This is a technically grounded leadership role.

Qualifikationen

• 6+ years of experience in application support, technology operations, or a related technical discipline.

Aufgaben

• Lead assessment and monitoring of infrastructure and software compliance across Data & Analytics Platforms environments.
• Coordinate system administrators and platform users to execute remediation plans.
• Identify security vulnerabilities and technology risks and propose mitigation strategies.
• Act as SME for Citi IT and data policy and platform deployment standards.
• Define system scope and objectives for complex application enhancements.
• Translate findings into documented requirements for development and compliance programs.
• Partner with Product Owners, BAs, and tech teams to determine system impacts and align integration requirements.
• Mentor and coach junior analysts, share technical expertise, and build team capability.

Kenntnisse

Leadership

Problem solving

Cross-functional collaboration

Technical knowledge

Jobbeschreibung

Overview of the Role:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Summary:

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full-stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise-class analytics environment. Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system administrators and cross-functional stakeholders to drive meaningful improvements in platform standards, safety and soundness, and user outcomes. This is an opportunity for a technically grounded professional who combines strategic thinking with hands‑on delivery to make a measurable impact across one of the world's leading financial institutions.

Responsibilities:

• Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end-of-vendor-services and end-of-life obligations, to maintain full-stack technology standards.
• Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements.
• Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies.
• Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy-informed guidance.
• Define systems scope and objectives for complex application enhancements by conducting in-depth analysis of business processes, system logic, and industry standards.
• Translate analysis findings into clearly documented requirements for development and compliance programs.
• Partner with Product Owners, Business Analysts, and cross-functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel workstreams.
• Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team's capability to deliver at pace.
• Produce clear technical documentation - including system configurations, process guides, operational standards, and audit response materials - for both technical and non-technical audiences.
• Develop and manage project plans and corrective action plans, driving them through to completion against defined milestones and deadlines.

Qualifications:

6 or more years of experience in application support, technology operations, or a related technical discipline, with demonstrated ability to manage complex, high–impact workstreams.

Practical problem‑solving and strategic thinking skills, with the ability to analyze system logic, pinpoint root causes, and design effective, scalable solutions.

Proven leadership and interpersonal skills, including the ability to guide cross‑functional teams, influence stakeholders, and build productive working relationships across tec