Application Support Supervisor: Complementary Solutions

Jack Henry & Associates, Inc.; United States; Remote; USD 64,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Application Support Supervisor, where you will lead a team in transforming digital banking experiences. This role involves direct supervision, customer training, and ensuring successful system migrations. With a focus on communication and problem-solving, you will play a key role in enhancing user experiences for community banks and credit unions. This is an exciting opportunity to contribute to a culture of commitment and innovation, where your skills will help shape the future of digital banking.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional Development

Flexible Work Hours

Qualifications

• Minimum of 6 years in an IT role related to application support.
• Strong communication and organizational skills are essential.

Responsibilities

• Supervise product support specialists and assist in system migrations.
• Document and resolve customer issues throughout the migration process.

Skills

IT Support

Customer Interaction

Communication Skills

Organizational Skills

Problem Resolution

Education

Bachelor's Degree

Job description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

The Application Support Supervisor provides direct supervision to product support specialists and provides implementation assistance, application training, and problem resolution to customers. This position also serves as a liaison between the company and customers to ensure successful system migration of company products.

The target salary range is $64,297 - $100,000, depending on candidate experience and location.

What you’ll be responsible for:

• Analyzes and recommends resource requirements for system migrations, including assignment of migration team members. Provides software support predominantly at customer site.
• Serves as a leader and resource for the migration team members. Often trains Application Support Analysts.
• Exercises the responsibility and authority to take steps to ensure a successful migration.
• Identifies items that are outside of the scope a standard migration and participate in the project pricing activities related to those items.
• Establishes guidelines and time-frames to ensure a successful migration.
• Participates in sales turnover meetings to schedule and determine the scope of the project.
• Documents issues, ensuring they are not repeated in subsequent conversions. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Monitors all phases of the migration and escalates issues when necessary.
• Communicates the customer’s needs/expectations with programmer and team leader.
• Maintains effective communication with customer throughout entire project.
• Resolves complex problems and conveys customer feedback to product development staff.
• Performs supervisory duties such as writing performance appraisals, mentoring and coaching employees, and serves as an escalation point for difficult issues, questions, etc.
• May perform other duties as assigned.

What you’ll need to have:

• Minimum of 6 years in an IT role that coincides with application support, implementation or development.
• Previous experience in a customer-facing position.

• Strong communication and customer interaction skills.
• Strong organizational skills.
• Independently able to meet aggressive deadlines.

What would be nice for you to have:

• Bachelor’s degree preferred.
• Previous leadership experience preferred.
• Excellent knowledge of the financial industry.
• Excellent knowledge of JHA products.
• Able to convert financial institutions to JHA software.
• Able to train customers to use JHA software.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstandingbenefit programsto ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibilitysite to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.