Application Support Specialist — Azure, SQL & API

Duck Creek Technologies; United States; Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible work environment

Employer-sponsored health, dental, and

vision benefits

Life and disability insurance

RRSP program (3% employer match)

Paid statutory holidays, vacation, and

Employee Assistance Program (EAP)

Job summary

Duck Creek Technologies is seeking an Application Support Analyst to act as a hands-on contributor handling technical tickets and client communications. You will troubleshoot Duck Creek applications, document incidents, and work with internal teams to implement long-term improvements.

The role requires a Bachelor’s degree in IT/CS and 2–5 years of experience in technical support, with a flexible-first, hybrid work environment and opportunities to grow with enterprise software specialists.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2-5 years of experience in application support, IT operations, or a similar technical support role.

Responsibilities

• Act as an individual contributor by maintaining active ticket ownership and strong closure habits.
• Provide first-line technical support for Duck Creek applications, responding to user inquiries and resolving incidents.
• Investigate and troubleshoot application issues, identifying root causes and implementing resolutions.
• Document incidents, troubleshooting steps, and resolutions for knowledge bases.
• Collaborate with application development and infrastructure teams to resolve issues and implement new features.

Skills

Problem-solving

Troubleshooting

Documentation

Communication

Team collaboration

Independent work

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

SQL Server

Azure

IIS

SSO / SAML

API/REST

PowerShell

Job description

Duck Creek Technologies is seeking an Application Support Analyst to act as a hands-on contributor handling technical tickets and client communications. You will troubleshoot Duck Creek applications, document incidents, and work with internal teams to implement long-term improvements.

The role requires a Bachelor’s degree in IT/CS and 2–5 years of experience in technical support, with a flexible-first, hybrid work environment and opportunities to grow with enterprise software specialists.