Application Support Specialist

Heniff Transportation Systems; Oak Brook (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Heniff Transportation Systems is seeking an Application Support Specialist to provide end-user support for hardware, software, and business applications across the company. You will resolve issues across TMW, Trimble, and related systems, create training materials, and collaborate with IT leadership on upgrades and projects.

The role requires strong problem solving, customer service, and communication skills, with the ability to work independently and adapt in a fast-paced logistics IT

Qualifications

• Bachelor's degree in Information Technology or related field or equivalent work experience.
• Experience with Microsoft Office Suite, SQL Management Studio, SSRS and Visual Studio; Trimble experience preferred.
• 1–2 years of experience as an Application Support Specialist.

Responsibilities

• Provide application support to end-users across the business for computer hardware, software, and technology equipment.
• Identify and resolve technical issues with various enterprise systems and applications listed in the duties.
• Assist end-users with problems related to Trimble applications after authentication.
• Follow IT Operations Policy guidelines and SLAs when resolving issues.
• Collaborate with end-users and vendors to understand requirements for technical projects.
• Work with the Senior IT Project Manager to analyze, plan, and develop project requirements and standards.
• Create training documents and materials for Heniff University related to applications.
• Create Zendesk knowledge base articles and document configurations in ITGlue; write customer self-help articles.
• Perform upgrades and end-user testing in test and production environments with Senior IT Project Manager.
• Coordinate with 3rd party vendors such as Trimble to resolve complex issues promptly.

Skills

Problem solving

Customer service

Time management

Communication

Independence

Attention to detail

Adaptability

Education

Bachelor's degree in IT or related field

MCP certification (preferred)

Tools

TMW .NET Operations

TMW back office

Totalmail

Visual Dispatch

Rating

Settlements

Invoicing

File Maintenance

TMT Web

Moblie Mechanic App

Trimble

SQL Management Studio

SSRS

Visual Studio

Office Suite

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Position Summary

Provide application support to end-users across the business for computer hardware, software, other technology equipment, and business-related applications

Duties and Responsibilities:

• Identify and resolve technical issues with TMW .NET Operations, TMW back office, Totalmail, Visual Dispatch ,Rating, Settlements, Invoicing, File Maintenance,TMT Web, Moblie Mechanic App, track.heniff.com and other related systems.

• Assist end-users with any problems related to Trimble applications that occur after the user has been authenticated to the various applications.

• Identify and resolve technical issues using the guidelines and SLA's established in the IT Operations Policy.

• Work with end-users and vendors to understand business and system requirements to complete technical projects.

• Work with Senior IT Project Manger to analyze, plan and develop requirements and standards in reference to TMW and TMT projects.

• Work with department heads to establish and implement training documents & materials for Heniff University for related applications.

• Create Zendesk knowledge base articles for IT and customer use; document configurations in ITGlue for IT staff and write self-help Zendesk articles for customers.

• Perform additional duties as required.

• Work with Senior IT Project Manger to complete application upgrades and end-user testing in the test & production envirorments.

• Work with 3rd party vendors such as Trimble to resolve complex issues in a timely manner

Job Requirements

Education and Experience:

• Bachelor's degree in Information Technology or related field or equivalent work experience

• Experience using Microsoft Software including Office Suite , SQL Management Studio, SSRS, and Visual Studio, Trimble

• At least 1 to 2 years of experience as a Application Support Specialist

Preferred Qualifications:

• MCP or similar certifications

Essential Qualifications:

• Strong problem solving and trouble shooting skills.

• Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion.

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

• Excellent verbal and written communication skills.

• Ability to prioritize, elevate and complete work according to business needs and priority.

• Strong attention to detail.

• Ability to communicate complex concepts for a general audience.

• Ability to work independently.

• Demonstrated organizational and analytical skills.

• Ability to demonstrate a positive, proactive, and motivated attitude.

• Ability to adapt to change in a fast-paced organization.

• Ability to accept constructive criticism and customer feedback regarding their experience with software or IT services.

Language Skills

• Ability to read, write and speak English proficiently

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear.

• This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or