APPLICATION SUPPORT SPECIALIST

Essex County College; Newark (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Essex County College in Newark, NJ is seeking an IT Application Support Specialist to provide technical support, maintenance, and administration for Banner and related enterprise systems. The role focuses on ensuring stable, secure operations, supporting users across departments, and coordinating with IT to implement updates, patches, and quality documentation.

Open date 08/05/2026; Close date 08/19/2026; Bachelor’s degree required; Master’s degree preferred; compensation ranges from

Qualifications

• Experience providing support for enterprise applications or business information systems.
• Strong analytical and troubleshooting skills with the ability to diagnose application problems.
• Ability to work independently, prioritize multiple assignments, and exercise sound judgment.
• Excellent interpersonal and customer service skills.
• Effective written and oral communication.

Responsibilities

• Provide day‑to‑day support for college applications, ensuring stable and reliable system functionality.
• Troubleshoot, diagnose, and resolve application‑related issues, escalating cases to vendors or technical teams when necessary.
• Analyze and research simple to moderately complex issues within Ellucian Banner, related integrations, and supporting systems.
• Assist with Banner updates, patches, releases, testing, and validation processes.
• Maintain documentation for application configurations, Banner workflows, technical procedures, and support knowledge bases.
• Create and execute test plans for application modules, upgrades, and configuration changes.
• Collaborate with departments to improve Banner-related workflows and identify opportunities for process optimization.
• Maintain application security by managing permissions, roles, and access requests according to policy.
• Develop and deliver user training, workshops, and informational sessions to support effective application use.
• Handle sensitive information responsibly and maintain strict confidentiality at all times.
• Protect student and staff data in compliance with institutional, state, and federal regulations.
• Prepare routine, special, and audit‑related reports as required.
• Perform other related duties as assigned.

Skills

Enterprise application support

Analytical troubleshooting

Customer service

Education

Bachelor’s Degree

Master’s Degree (preferred)

Tools

Ellucian Banner

Oracle databases

PL/SQL

Job description

Essex County College Human Resources Department

Under the supervision of the Director of Information Technology or designee, the IT Application Support Specialist provides technical support, maintenance, and administration for the College’s software applications, including Ellucian Banner and other enterprise systems. The Specialist ensures that all applications operate efficiently and securely, and that they align with institutional requirements while supporting users across multiple departments.

Please Note: Essex County College does not provide visa sponsorship of any kind. Candidates must be authorized to work in the United States at the time of application and throughout the duration of employment.

Compensation: This position offers a competitive starting rate ranging from $42,000 – $65,000.

Join a collaborative, mission-driven college community dedicated to student success and academic excellence.

Supervisory Role

Receives oral and written instructions from the Dean of Information Technology / Chief Information Officer or designee. May provide guidance or supervision to support staff and student workers.

Duties & Responsibilities

• Provide day‑to‑day support for college applications, ensuring stable and reliable system functionality.
• Troubleshoot, diagnose, and resolve application‑related issues, escalating cases to vendors or technical teams when necessary.
• Analyze and research simple to moderately complex issues within Ellucian Banner, related integrations, and supporting systems.
• Assist with Banner updates, patches, releases, testing, and validation processes.
• Maintain documentation for application configurations, Banner workflows, technical procedures, and support knowledge bases.
• Create and execute test plans for application modules, upgrades, and configuration changes.
• Collaborate with departments to improve Banner-related workflows and identify opportunities for process optimization.
• Maintain application security by managing permissions, roles, and access requests according to policy.
• Develop and deliver user training, workshops, and informational sessions to support effective application use.
• Handle sensitive information responsibly and maintain strict confidentiality at all times.
• Protect student and staff data in compliance with institutional, state, and federal regulations.
• Prepare routine, special, and audit‑related reports as required.
• Perform other related duties as assigned.

Physical Requirements

Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk/move from place to place for required periods of time.
• Move between buildings.
• Speak and hear, communicate using telephone and/or walkie talkie.
• Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and vocabulary.
• Reach with hands and arms and use hands and fingers to handle objects and operate tools, including but not limited to, computers, keyboards, telephones, calculators, and controls.
• Bend, twist, climb, push, pull, and lift.

Additional Requirements

Minimum Qualifications

• Experience providing support for enterprise applications or business information systems.
• Strong analytical and troubleshooting skills with the ability to diagnose application problems.
• Ability to work independently, prioritize multiple assignments, and exercise sound judgment.
• Excellent interpersonal and customer service skills.
• Effective oral and written communication skills.
• Ability to work effectively in a multicultural environment.

Education Requirements

Bachelor’s Degree

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Preferred Qualifications

• Master’s degree in Management Information Systems, Computer Science, Business, or a related field.
• Experience with Oracle databases, PL/ SQL , and enterprise application environments such as Banner.
• Demonstrated knowledge of enterprise student information systems, preferably Ellucian Banner.
• Ability to write scripts or automation tools to improve processes and system operations.

Education Requirements

Master’s Degree

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Posting Information

Open Date 08/05/2026

Open Until Filled No

Close Date 08/19/2026

Special Instructions Summary

Equal Employment Opportunity Statement

Essex County College is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, citizenship status, ancestry, age, sex, sexual orientation, gender identity, gender expression sexual orientation, marital status, physical or mental disability, veteran status, military status, genetic information or any other characteristic protected by law.

Supplemental Questions

Required fields are indicated with an asterisk (*).