IT Support Specialist-Part Time

Steven Lacey Concept Solutions; San Francisco (CA); Remote; USD 150,000 - 200,000; Part time

Job summary

A leading company in the business consulting and services industry is seeking a part-time IT Support Specialist. The role involves providing technical support to users, troubleshooting issues remotely, and ensuring efficient IT operations. Candidates should have an IT background, excellent communication skills, and proficiency in remote support tools. A full benefits package and professional development opportunities are offered.

Benefits

Full benefits package

Professional development opportunities

Certification reimbursement program

Equipment provided for remote work

Qualifications

• 2+ years technical support experience.
• Strong knowledge of Windows/Mac operating systems.
• Experience with network troubleshooting.

Responsibilities

• Provide technical support via phone, email, and remote access.
• Troubleshoot hardware and software issues.
• Document technical issues and solutions.

Skills

Technical support

Problem-solving

Communication

Customer service

Remote support tools proficiency

Education

Associate degree in IT or related field

Tools

Remote desktop tools

Windows 10/11

Microsoft Office Suite

Job description

Join to apply for the IT Support Specialist-Part Time role at Steven Lacey Concept Solutions

Join to apply for the IT Support Specialist-Part Time role at Steven Lacey Concept Solutions

IT SUPPORT SPECIALIST

Remote Position - Technical Support

Position Overview

Remote IT Support Specialist needed to provide technical assistance and troubleshooting support to users. Join our IT team helping resolve hardware, software, and network issues remotely.

Key Responsibilities

• Provide technical support via phone, email, and remote access
• Troubleshoot hardware and software issues
• Install and configure computer systems and applications
• Resolve network connectivity problems
• Document technical issues and solutions
• Escalate complex problems to senior technicians
• Maintain IT inventory and equipment records
  
  

Requirements

• Associate degree in IT or related field preferred
• 2+ years technical support experience
• Strong knowledge of Windows/Mac operating systems
• Experience with network troubleshooting
• Excellent communication and problem-solving skills
• Remote support tools proficiency
• Customer service orientation
  
  

Technical Skills

• Windows 10/11, macOS support
• Microsoft Office Suite troubleshooting
• Network protocols (TCP/IP, DNS, DHCP)
• Remote desktop tools (TeamViewer, RDP)
• Active Directory basics
• Hardware troubleshooting experience
  
  

Compensation

• $22-28/hour based on experience
• Full benefits package available
• Professional development opportunities
• Certification reimbursement program
• Equipment provided for remote work
  
  

Schedule

• Full-time: 40 hours/week
• Monday-Friday: 8 AM - 5 PM
• On-call rotation available
• Some weekend support required
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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