Application Support & Services - Coordinator 3

University of New Orleans; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

The University of New Orleans is seeking a dedicated professional to oversee the design, maintenance, and support of agency-utilized applications and SharePoint sites. This role involves project management, staff supervision, and training of agency staff.

Candidates should possess a Bachelor’s degree or equivalent experience, with a minimum of 2 years in application or content development. Strong analytical and communication skills are essential. This position will remain open until filled.

Qualifications

• Bachelor’s degree or Associate’s degree plus 3 years of experience, or 6 years of experience without a degree.
• 2+ years of experience with agency-utilized applications.
• 2+ years of content development or application solution development.

Responsibilities

• Oversee design, maintenance, and support of applications and SharePoint sites.
• Analyze functional requirements and implement solutions.
• Provide technical support and diagnose issues.

Skills

Analytical skills

Organizational skills

Time-management skills

Communication skills

Teamwork

Attention to detail

Education

Bachelor's degree or Associate's degree with 3 years' experience

Job description

Job Summary

Responsible for overseeing the design, maintenance, and support of agency‑utilized applications and SharePoint sites for the LDH, including training, documentation, project management, and staff supervision.

Responsibilities

• Analyze functional requirements and translate them into best‑fit solutions.
• Ensure all projects are completed by subordinates and monitor transitions between projects and application support.
• Provide technical support to LDH staff by diagnosing technical problems and identifying appropriate solutions through research.
• Triage, prioritize, and fulfill maintenance and support requests submitted through the ticket system.
• Research and implement best practices for agency‑utilized applications.
• Develop, produce, distribute, and update training materials (guides, videos, PowerPoint presentations, etc.) for LDH employees, as it pertains to LDH SharePoint sites.
• Provide training of agency‑utilized applications to staff as necessary.
• Take lead role with pressing unit matters and work with the unit supervisor to address them properly.
• Lead training of new unit employees.
• Collaborate with the unit supervisor and Project Management to develop and implement testing plans for new software development.
• Oversee SharePoint site creation, maintenance, and custom development for all LDH users.
• Develop long‑ and short‑range plans for staff organization, training, and equipment needs.
• Conduct annual performance evaluations for each subordinate, setting future goals and strategies.
• Conduct recruitment, selection, training, supervision, and professional development of assigned staff.
• Perform other tasks as directed.

Qualifications (Required)

• Bachelor’s degree, or Associate’s degree with 3 years of professional experience, or 6 years of professional experience in lieu of a degree.
• Minimum 2 years of professional experience working with agency‑utilized applications or solutions.
• Minimum 2 years of professional experience with content development or application solution development.
• Excellent analytical skills, effective organizational and time‑management skills.
• Ability to work in a team environment.
• Great attention to detail and strong verbal/written communication skills.
• Ability to communicate technical concepts to technical and non‑technical audiences.

Desired Qualifications

• Minimum 3 years of professional experience working with agency‑utilized applications or solutions.
• Minimum 3 years of professional experience with content development or application solution development.
• Minimum 3 years of experience managing projects, assignments, and competing priorities.
• Minimum 1 year of professional supervisory experience.
• MOUS, ACE, MCT, or other relevant industry certifications.

Position will remain open until filled.

The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.