Application Support Senior Analyst – Assistant Vice President

Citi; New York (NY); Hybrid; USD 109,120 - 163,680; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Learning & development resources

Competitive compensation

Financial wellbeing & family support

Job summary

Citi is seeking an experienced Application Support Senior Analyst to join its Production Support team for FX trading applications powering global markets. You will ensure stability, performance, and continuous improvement of mission-critical FX platforms used by traders and stakeholders across the firm.

You will work in a hybrid model (3 days in office, 2 remote) at Citi's New York location, contributing to incident handling, releases, and cross-functional collaboration with traders and

Qualifications

• 5–7 years in application support or production analysis in financial services or trading tech.
• Proficient in Unix/Linux administration, scripting, and production troubleshooting.
• Strong SQL/Oracle skills to diagnose data-related issues.
• Able to configure, install, and maintain business-critical apps; eager to learn new languages.
• Clear written and verbal communication for traders and non-technical stakeholders.
• Analytical, multitasking, and incident triage under pressure.

Responsibilities

• Oversee FX trading apps across full production lifecycle, ensuring stability and SLAs.
• Perform start-of-day checks, risk reconciliations, and regional handovers.
• Assess risk and impact of incidents; escalate per SLAs.
• Coordinate bug fixes, releases, and post-implementation reviews.
• Identify security risks and communicate impact to stakeholders.
• Define scope for complex enhancements and ensure system availability.
• Bridge traders, tech teams, and vendors with clear communication.
• Mentor junior analysts and improve support processes and tooling.

Skills

Unix/Linux

SQL & Oracle

Application configuration

Communication

Analytical thinking

Incident triage

Education

Bachelor's degree

FRM/CFA or similar

Tools

ServiceNow

Job description

Citi is looking for an experienced Application Support Senior Analyst to join its Production Support team within Services Markets Banking Functions, delivering critical production support across Foreign Exchange (FX) trading applications that power global markets operations. In this role, you will serve as a subject matter expert ensuring the stability, performance, and continuous improvement of mission-critical FX trading platforms used by traders and business stakeholders across the firm. Your technical expertise and analytical judgment will directly shape the reliability of systems that sit at the core of Citi's markets technology infrastructure.

Responsibilities

• Manage and monitor FX trading applications across their full production lifecycle, ensuring stability, functionality, and adherence to service level expectations within the Securities, Markets & Banking Functions Production Support team.
• Conduct start-of-day checks, same-day risk reconciliations, and regional system handovers to maintain uninterrupted trading operations.
• Assess the risk and business impact of production incidents, escalating issues promptly to technology and business management teams in line with service level agreements.
• Partner with development and production support teams to prioritize bug fixes, manage application releases, and perform post-implementation analysis.
• Identify vulnerabilities, security risks, and environmental implications of technology changes, communicating impact clearly to relevant stakeholders.
• Define scope and objectives for complex application enhancements, and maintain contingency planning to ensure continued system availability for end users.
• Act as a liaison between traders, internal technology teams, and third-party vendors, translating technical issues into clear, actionable communication for non‑technical audiences.
• Mentor and coach junior analysts, contributing to team capability and the continuous improvement of support processes, tooling, and documentation.

Required Qualifications & Skills

• 5–7 years of hands-on experience in application support or production analyst roles within a financial services or trading technology environment.
• Proficiency in Unix/Linux system administration, including navigation, scripting, and troubleshooting in production environments.
• Working knowledge of SQL and Oracle databases, with the ability to query, diagnose, and resolve data-related production issues.
• Demonstrated ability to configure, install, and maintain business-critical applications, with a willingness to learn additional programming languages as needed.
• Clear and effective written and verbal communication skills, with the ability to explain technical issues in plain language to traders and non-technical business stakeholders.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities, triage complex incidents, and deliver timely resolutions under pressure.

Beneficial Skills & Qualifications

• Familiarity with ServiceNow or equivalent IT service management and problem management platforms.
• Exposure to FX or capital markets trading systems and an understanding of trade lifecycle workflows.
• Experience using issue tracking tools and contributing to formal incident and problem management processes.

Competencies

• Excellent verbal and written English.
• Ability to collaborate effectively in a large global team.
• Ability to take ownership and proactively follow up on issues.
• Ability to work well under pressure, to agreed and often challenging deadlines.
• Strong organization skills.

Education:

• Bachelor's degree/University degree or equivalent experience.
• FRM/CFA or other Financial mathematics degree or certification is an advantage.

What We Offer

• A hybrid working model offering 3 days in the office and 2 days working remotely, providing structure alongside flexibility.
• A centrally located position at 388 Greenwich Street, New York — Citi's flagship trading headquarters — placing you at the heart of global markets activity.
• Ownership of meaningful, business-critical work with direct visibility across the Securities, Markets & Banking Functions technology organization and senior trading stakeholders.
• Opportunities to lead stability, efficiency, and effectiveness initiatives, building influence across technology and business teams.
• Access to learning and development resources to deepen technical expertise and progress your career within a global technology organization.
• Competitive compensation and a comprehensive benefits package, including financial wellbeing and family support programs.

• Full time salary range: $109,120.00 - $163,680.00
• Primary location: New York New York United States
• Time type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.