Application Support Production Operations

Tata Consultancy Services; Waltham (MA); On-site; USD 130,000 - 140,000; Full time

Job summary

Tata Consultancy Services Limited in Waltham, MA is seeking an experienced Application Support Analyst to ensure high availability of mission-critical applications hosted on Azure and on-prem servers.

You will monitor performance with Azure Monitor, Application Insights, Log Analytics, Splunk, and Grafana, lead incident management and RCA, and support DevOps deployments across Azure and on-prem Windows/Linux while maintaining security and compliance.

Qualifications

• 7+ years of experience in Application Support and Production Operations.
• 3+ years of experience supporting Azure-hosted applications and Azure platform administration.
• Experience managing application servers, service availability, and operational health.
• Experience with monitoring and observability tools such as Azure Monitor, Application Insights, Log Analytics, Splunk, Dynatrace, AppDynamics, or Grafana.
• Experience in incident management, problem management, RCA, and operational support processes.
• Knowledge of Azure platform administration, security patching, vulnerability remediation, and compliance activities.
• Experience with Azure services and DevOps practices for deployments.
• Knowledge of on-prem Windows and Linux infrastructure is preferred.

Responsibilities

• Manage Application Support and Production Operations, ensuring high availability and operational health.
• Administer and support Azure-hosted applications, including deployments and security patching.
• Monitor performance and availability using Azure Monitor, Application Insights, Log Analytics, Splunk, Grafana.
• Lead incident management, problem management, RCA, and preventive actions for production issues.
• Support DevOps deployments and infrastructure operations across Azure and on-prem Windows/Linux while maintaining security and compliance.

Skills

Azure

Splunk

Education

Bachelor of Computer Science

Job description

Must Have Technical/Functional Skills

• 7+ years of experience in Application Support, Production Operations.
• 3+ years of experience supporting applications hosted on Azure with Azure platform administration.
• Experience managing application servers, service availability, and operational health.
• Experience with monitoring and observability tools such as Azure Monitor, Application Insights, Log Analytics, Splunk, Dynatrace, AppDynamics, or Grafana.
• Experience in incident management, problem management, root cause analysis, and operational support processes.
• Knowledge of Azure platform administration, security patching, vulnerability remediation, and compliance activities.
• Experience with Azure services and DevOps practices for deployment.
• Knowledge on Infrastructure support (On-prem Windows and Linux) is preferred.

Roles & Responsibilities

• Manage Application Support and Production Operations, ensuring high availability, reliability, and operational health of business-critical applications.
• Administer and support Azure-hosted applications, including platform configuration, application servers, deployments, security patching, and vulnerability remediation.
• Monitor application performance and availability using Azure Monitor, Application Insights, Log Analytics, Splunk, Dynatrace, AppDynamics, or Grafana.
• Lead incident management, problem management, troubleshooting, and Root Cause Analysis (RCA), driving timely resolution and preventive actions for production issues.
• Support DevOps deployments and infrastructure operations across Azure and on-premises Windows/Linux environments while maintaining security and compliance standards.

Salary Range

Salary Range: $130,000-$140,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Waltham, MA

Function

TECHNOLOGY

Role

Analyst

ID

434900

Skills

Azure | Splunk

Salary Range

$130,000 - $140,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE