Application Support & Operations Engineer

Matlen Silver; Cincinnati (OH); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan

Job summary

Matlen Silver is seeking an Application Support & Operations Engineer in Blue Ash, OH for an 18-month contract, onsite five days a week. The role focuses on Level 3 support, site reliability, and operations for the Next Generation POS platform, working closely with developers throughout the SDLC.

You'll participate in 24x7 on-call rotations, assist with go-lives, pilots, and rollouts, and bring strong problem-solving and communication skills.

Qualifications

• Bachelor's degree preferred; experience in application support, operations, or engineering is a plus
• Exposure to POS systems in enterprise environments is helpful
• Some experience with Java is preferred; Go is a plus
• Exposure to SQL or NoSQL databases and scripting is a plus; willingness to learn on the job matters
• Interest in learning PCI-DSS
• Excellent oral and written communication; translate between business and technology
• Familiarity with Agile process; Scrum Master a plus
• Willingness to speak up and challenge developers on Agile practices
• Drive support tickets and emails to resolution
• Good judgment under pressure; prioritize across support, testing, and scrum duties

Responsibilities

• Partner with cross-functional teams to expedite issue resolution and meet SLAs
• Support and maintain infrastructure and applications, including off hours support
• Test infrastructure and application changes
• Develop specifications for application enhancements
• Participate in design, code, and unit testing per SDLC
• Prepare estimates and work plans for design and rollout tasks
• Monitor systems and performance for outages
• Resolve infrastructure failures
• Log and report break/fix changes and service requests
• Maintain operational procedures and scripts for stability
• Own incident and problem management; drive root cause analysis
• Champion engineering standards and improve software delivery processes
• Build partnerships across application, business, and infrastructure teams
• Independently execute large projects and lead others

Skills

LV3 Support

Site Reliability

Operations Engineer

Communication

Agile

Travel willingness

On-call

Problem-solving

Scrum Master

Education

Bachelor's degree in CS/IS or related field

Tools

ServiceNow

Jira

Confluence

Splunk

Grafana

SQL

NoSQL

MongoDB

Shell

PowerShell

Python

Job description

Job Title: Application Support & Operations Engineer

Duration: 18 month contract

Location: Blue Ash, OH (ONSITE)

NO RELOCATION CANDIDATES

Job Summary

• Level 3 (LV3) Support, Site Reliability, and Operations Engineer supporting Next Generation Point of Sale (NGPOS) platform
• This team is embedded within the engineering organization, partnering directly with developers throughout the SDLC rather than sitting in a separate support silo
• We care more about problem-solving instinct, curiosity, and drive than a checklist of prior experience — the items below describe a strong match, not a hard bar, and candidates early in their career or without every listed skill are encouraged to apply
• In office, Blue Ash, OH — 5 days a week; willingness to travel and provide onsite support for new go-lives, pilots, and rollouts
• Participate in a scheduled on call rotation (nights/weekends/holidays) for 24x7 support; PTO/leave may be restricted during peak retail periods and major go-lives
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) preferred; prior experience in application support, operations, or engineering is a plus but not required
• Exposure to Point of Sale systems in enterprise environments is helpful; some experience with Java is preferred, Go is a plus
• Any exposure to SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, or Python), or ITSM/monitoring tooling (ServiceNow, Jira, Confluence, Splunk, Grafana, or equivalent) is a plus — willingness to learn these on the job matters more than prior mastery
• Interest in or willingness to learn payment card security standards (PCI-DSS)
• Excellent oral and written communication skills; able to translate between business users and Technology teams
• Familiarity with the Agile process is helpful; experience as a Scrum Master a plus
• Willingness to speak up and challenge developers on Agile best practices and definitions of done during refinement and QA
• Accountable for driving support tickets and emails to resolution
• Good judgment under pressure; able to prioritize across competing support, testing, and scrum-master duties

Key Responsibilities

• Partner with cross-functional teams to expedite issue resolution and manage to SLAs
• Support and maintain infrastructure and applications, including off hours support (24 x 7) as required
• Test infrastructure and application changes
• Establish priorities and develop functional and programming specifications for application enhancements and modifications
• Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices
• Complete estimates and work plans for design, development, implementation, and rollout tasks
• Monitor systems, consoles, and performance for service interruptions or delays
• Address and resolve infrastructure system failures
• Execute, log, and report break/fix changes, service requests, and support activities
• Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability
• Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews
• Champion engineering standards and continuously improve software delivery processes
• Build partnerships across application, business, and infrastructure teams
• Independently execute large projects and lead other analysts in completing projects

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

Benefits

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)