Application Support Lead - Custom Apps & Patient Ops

Novocure Inc.; Portsmouth (NH); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Novocure is seeking an Application Support Specialist to help keep patient and healthcare provider operations running smoothly across internally developed and custom applications. You will serve as a primary operational support resource, troubleshoot incidents, coordinate resolutions, and collaborate with business stakeholders, development teams, vendors, and IT to ensure reliable, user-friendly platforms.

Based in Portsmouth, NH, this full-time role offers a hybrid work model and opportunities

Qualifications

• 3–5 years of experience supporting custom or enterprise application systems.
• Primary operational support resource for critical business applications.
• Experience with troubleshooting and incident coordination.
• Experience in healthcare, life sciences, or regulated industries preferred.

Responsibilities

• Serve as primary support resource for internal and external applications.
• Triage, investigate, and coordinate resolution of incidents and service requests.
• Develop functional knowledge of supported workflows and integrations.
• Collaborate with stakeholders, vendors, and IT teams to resolve issues.
• Support testing, release coordination, and operational readiness.

Skills

Application support

Incident management

Troubleshooting

Communication skills

Cross-functional collaboration

Analytical thinking

Documentation skills

Time management

Education

Bachelor’s degree in Information Systems, Computer Science, or equivalent relevant experience

Job description

Novocure is seeking an Application Support Specialist to help keep patient and healthcare provider operations running smoothly across internally developed and custom applications. You will serve as a primary operational support resource, troubleshoot incidents, coordinate resolutions, and collaborate with business stakeholders, development teams, vendors, and IT to ensure reliable, user-friendly platforms.

Based in Portsmouth, NH, this full-time role offers a hybrid work model and opportunities