Care Coordinator

Milwaukee Succeeds; Portsmouth (NH); On-site; USD 49,000 - 72,000; Full time

Job summary

Novocure is seeking a compassionate Care Coordinator to support patients and caregivers with inbound calls and texts, helping navigate device logistics, travel and equipment needs, and monthly orders.

This full-time remote role reports to the Manager, Care Center. A quiet workspace and occasional on-site onboarding in Portsmouth, NH, with about 1–2 trainings per year, are required.

Qualifications

• Patient-facing healthcare experience preferred.
• Proficient with Microsoft Excel, Word, and Outlook.
• Understanding of PHI and HIPAA Privacy and Security guidelines.
• Ability to communicate clearly with patients, caregivers, and internal teams.
• Capable of moving equipment up to 50 pounds.
• Access to a quiet, private workspace with reliable internet for remote work.

Responsibilities

• Handle inbound calls and text messages from patients and caregivers.
• Serve as a dedicated point of contact throughout treatment.
• Explain device logistics and provide travel/technical support for treatment needs.
• Coordinate monthly supply and equipment orders for patients.
• Maintain accurate data entry in CRM/ERP per SOPs.
• Collaborate with Care Center leadership to address patient needs.

Skills

Patient-facing healthcare experience

Clear communication

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

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Remote / Full Time / Monday to Friday, 1:00 - 9:30 PM ET

At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes to that mission - and as a Care Coordinator, you'll be a dedicated point of contact for patients and caregivers who reach out to our Care Center, helping them feel informed, supported, and confident throughout their treatment journey.

ABOUT THE ROLE

We are seeking a compassionate, detail-oriented Care Coordinator to support patients and caregivers with a primary focus on inbound calls and text messages. In this patient-facing role, you will help patients navigate device logistics, travel and technical needs, and monthly supply and equipment orders while ensuring timely, accurate documentation across company systems.

This is a full-time, non-exempt, remote position reporting to the Manager, Care Center. The scheduled hours are Monday through Friday, 1:00-9:30 PM ET. Team members must have a quiet, private workspace with reliable internet and telecommunications infrastructure and be able to travel to Portsmouth, NH or other company locations for initial onboarding and training, as well as approximately 1-2 times per year for additional training and/or team events.

WHAT YOU'LL DO

• Support the Care Coordinator team with a primary focus on handling inbound calls and text messages from patients and caregivers.


• Serve as a dedicated point of contact for patients and caregivers, providing responsive, compassionate support throughout their treatment journey.


• Explain device logistics and provide travel and technical support to help patients navigate treatment-related needs.


• Coordinate monthly supply and equipment orders to help ensure patients have the materials they need to begin and remain on treatment.


• Create a supportive experience that helps patients and caregivers feel valued, secure, and confident with starting and staying on treatment.


• Maintain accurate data entry and documentation in company-specific CRM and ERP platforms in accordance with standard operating procedures.


• Work closely with Care Center leadership and teammates to address patient needs and support Care Center priorities.


• Provide occasional rotating on-call coverage outside normal business hours, including weekends and holidays, as needed.


• Participate in scheduled team/company meetings, onboarding, training, and team events as required.

ABOUT YOU

You are a thoughtful communicator who enjoys helping people and can balance empathy with accuracy and follow-through. You are comfortable managing a steady flow of inbound calls and text messages, speaking directly with patients and caregivers, documenting information carefully, and working within established processes in a regulated healthcare environment.

You bring a collaborative mindset, strong organizational skills, and a patient-forward approach to every interaction. You can remain calm and responsive while managing multiple patient needs, learn new systems quickly, and help create a reliable, reassuring experience for patients and caregivers.

Minimum Qualifications

• Patient-facing healthcare experience preferred


• Working knowledge of Microsoft Excel, Word, and Outlook


• Understanding of Protected Health Information (PHI) and HIPAA Privacy and Security guidelines


• Ability to communicate clearly and professionally with patients, caregivers, and internal teams


• Ability to move equipment weighing up to 50 pounds


• Access to a quiet, private workspace with reliable internet and telecommunications infrastructure to support remote work

Preferred Qualifications

• Basic knowledge of Medicare, managed care, third-party payers, and Medicaid


• Familiarity with the legal and regulatory environment applicable to healthcare and medical technology organizations, including relevant industry guidelines


• Ability to speak and understand Spanish

HOW YOU'LL WORK

• Work a consistent Monday-Friday schedule from 1:00-9:30 PM ET, providing important coverage during afternoon and evening patient-support hours


• Work remotely while staying closely connected with Care Center leadership and teammates


• Travel to Portsmouth, NH or other company locations for initial onboarding and training and approximately 1-2 times per year for additional training and/or team events


• Participate in a rotating on-call schedule when needed outside normal business hours, including weekends and holidays


• Operate in a patient-focused environment where responsiveness, empathy, reliability, documentation accuracy, and collaboration are essential

WHAT WE OFFER

The pay range which Novocure expects to pay for this role at the time of this posting is $49,000 - $72,000 annually.

This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

ABOUT NOVOCURE:

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

• - innovation


• - focus


• - drive


• - courage


• - trust

Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email [e-mail]