Application Support Lead

Cityofnewyork; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

NYC Department of Consumer and Worker Protection (DCWP) seeks a Computer Specialist (Software) to support Dynamics365 and Angular-based applications (.NET). The role involves translating business needs into functional designs, leading design discussions, and facilitating testing and user acceptance with cross-functional teams.

The ideal candidate will modernize processes, oversee integrations, and drive quality documentation while coordinating with project managers and product owners.

Qualifications

• Bachelor's degree or equivalent with software development experience.
• Experience leading complex projects or major contributions is required.
• Proven ability to elicit and document business requirements and translate to design.

Responsibilities

• Provide support in Microsoft Dynamics365 and Angular applications (.Net).
• Evaluate current processes against Dynamics365 functionality and document requirements.
• Design best-practice solutions and socialize designs with stakeholders.
• Communicate designs to teams and manage design updates and testing.
• Validate that applications meet requirements and support end users.
• Produce documentation and deliverables as per methodologies.
• Lead the support team with project managers and product owners.

Skills

CRM integration

Project leadership

Requirements analysis

Test coordination

Education

Bachelor's degree in computer science or related field

Four-year high school diploma with six years software experience

Education/Experience equivalency (see notes)

Tools

Microsoft Dynamics365

Angular

.NET

System integrations

Job description

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

COMPUTER SPECIALIST (SOFTWARE) - 13632

Key Responsibilities

• Provide support in Microsoft Dynamics365 and angular applications (.Net); engage in projects that deal with customer relationship management, e.g., tracking contacts, activities, correspondence, or issues, and work with system integrations that provide reporting, email communications, etc;
• Evaluate current business processes against the standard Microsoft Dynamics365 functionality and translate them into functional requirements and designs; understand the business needs, elicit and document business requirements, and conduct Gap Analysis;
• Conceptualize and design best-practice solutions that leverage product and industry knowledge, as directed by requirements; create, socialize and refine detailed functional designs with other project team leaders and client business representatives;
• Communicate designs to business, development, testing and training teams; manage design updates; provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations;
• Validate that the application fulfills requirements and meets end user expectations; manage defect triage during internal and external testing events;
• Develop and maintain any additional supplemental documentation, artifacts and deliverables generated in the Analysis & Design phase, as dictated by DCWP's project/product methodologies, standards and guidelines; and
• Lead the support team by working with project managers, product managers and product owners to obtain consensus and signoff on requirements deliverables.

Qualification Requirements

• (1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
• (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
• (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications syste