Application Support Engineer - Unix/Linux

GRiT Solutions; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

GRiT is seeking a skilled 2nd/3rd line application support specialist to join a journey of continuous improvement. You will handle incidents, perform problem resolution and monitor SLAs while contributing to internal tool enhancements.

The role emphasizes analytical thinking, autonomy, and proactive teamwork in a fast-paced tech environment. Opportunities for training and growth are highlighted in the program.

Qualifications

• 2+ years in 2nd/3rd line application support with strong functional analysis skills.
• Willingness to join a 24/7 on-call support rotation.
• Proficient with SQL and MySQL; able to work in Unix/Linux environments.
• Experience with scripting languages such as Bash, Python or Perl.
• Solid understanding of Ethernet networking and TCP/IP; familiar with REST APIs.

Responsibilities

• Provide 2nd and 3rd line application support.
• Handle incident and problem resolution and monitor service levels.
• Drive continuous improvement of internal tools and processes.

Skills

2nd/3rd line support

Functional analysis

On-call rotation

SQL/MySQL

Unix/Linux

Scripting: Bash

Python

Perl

Networking TCP/IP

REST APIs

Analytical mindset

Autonomy

Proactivity

Teamwork

Schedule flexibility

Education

Degree in Computer Engineering or related field

Tools

ELK Stack

Grafana

Logstash

Git/GitLab

Job description

Are you GRiTTY enough to be part of our journey?

There's no secret to become number-one, it takes willingness to improve and determination to pursue it. At GRiT, it's all about the journey getting there. We trust talent and intelligence are important, yet passion and perseverance are key to achieving any goal.

We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations.

Recognizing each person's unique contribution to our collective success, we embrace inclusion and diversity, committed to creating a respectful and socially responsible environment.

People. Technology. Innovation. All-around it.

Job Description

2nd and 3rd line application support, combined with incident and problem resolution, service level monitoring and continuous improvement of internal tools and processes.

Must-Have

• 2+ years of experience in 2nd and 3rd line application support, with strong functional analysis skills.
• Availability to join a 24/7 on-call support rotation.
• Working knowledge of SQL and MySQL.
• Hands-on work in Unix and Linux environments.
• Proficient in scripting languages such as KSH, Bash, Python or Perl.
• Solid understanding of Ethernet networking and TCP/IP.
• Familiarity with REST APIs.
• Analytical mindset, autonomy and proactivity, service and results orientation, teamwork and schedule flexibility.

Would Be Great If You Have

• Degree in Computer Engineering or a related field.
• Experience automating processes, including Ansible for task and configuration automation and playbook creation.
• Exposure to ELK Stack, Grafana and Logstash, including dashboard and alerting setup in Grafana.
• Familiarity with version control systems such as Git or GitLab.
• Basic knowledge of regular expressions.
• Awareness of IT standards and best practices such as ITIL and ISO 20000.

What's In It For You

• Continuous Training and Certifications
• GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize
• Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc.)
• Unique Events
• Welcoming Office (Fruit, Coffee, Pool Table, etc.)
• Competitive Compensation
• Pay for Performance

#TechWithPassion - Fuel your fire, join our tech tribe!