Application Support Engineer - India, remote

First Advantage; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

First Advantage is seeking a Technical Operations/Application Support professional to join their team. The role involves troubleshooting software issues, managing databases, and providing exceptional customer service. Candidates should have a Bachelor's degree in an IT-related field and experience with SQL and C#. This position offers the opportunity to work remotely with flexible timings.

Qualifications

• Experience in a 2nd line Technical Operations or Application Support role.
• Proficient in database configuration changes (SQL, MongoDB, RDS).
• Experience with C#, .NET Core/Framework, IIS, MS SQL.

Responsibilities

• Troubleshoot computer operations and software issues.
• Deliver exceptional customer service with effective communication.
• Manage application support processes including Incident and Change Management.

Skills

Customer Service

Troubleshooting

Database Management

Analytical Skills

Education

Bachelor’s degree in IT-related field

Tools

SQL

MongoDB

.NET

PowerShell

Job description

What We Do:
We are on the frontline of recruitment, enabling organizations to Hire Smarter and Onboard Faster. First Advantage is an HR Tech company delivering innovative solutions and insights to help our clients manage risk and hire the best talent. Leveraging an advanced technology platform, we build fully scalable, configurable screening programs for over 30,000 clients worldwide. Headquartered in Atlanta, GA, with a workforce spanning 17 countries and about 5,000 employees, we perform over 100 million screens annually across more than 200 countries and territories.

What You'll Do:

1. Experience in a 2nd line Technical Operations or Application Support role.
2. Familiarity with support processes, including Incident, Problem, Request, Event, and Change Management.
3. Proven ability to deliver exceptional customer service with effective communication.
4. Ability to troubleshoot computer operations and software issues.
5. Proficient in database configuration changes (SQL, MongoDB, RDS).
6. Strong knowledge of SQL and database scripting languages.
7. Understanding of software development practices, concepts, and technologies.
8. Familiarity with technical and business environments and processes.
9. Understanding of product development processes and support interactions.
10. Insight into operating systems, development environments, and deployment practices.
11. Self-motivated with strong initiative; capable of organizing and prioritizing work based on business impact or customer needs.
12. Experience with knowledge databases, including capturing, updating, or creating articles.

What We're Looking For:

• Proficiency in database configuration changes (SQL, MongoDB, RDS).
• Experience with C#, .NET Core/Framework, IIS, MS SQL, PowerShell.
• Bachelor’s degree in an IT-related field (e.g., computer engineering or related).
• Experience in software development and/or .NET application support.
• Strong analytical skills with the ability to quickly assess situations.
• Flexible, autonomous, and well-organized.

Other Details:

• Location: Bangalore, Mumbai (Remote).
• Work Timings: 12 pm to 9 pm, 3 pm to 12 am, 5 pm to 2 am (rotational shifts).
• Joining availability: 30 to 45 days.

Equal Opportunity Employment:

First Advantage is committed to diversity and inclusion. We support equal employment opportunities and do not discriminate based on race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, genetic information, or any other protected status under applicable law.

Application Questions:

1. How many years of hands-on experience do you have working with SQL?
2. How many years of hands-on experience do you have working with MongoDB?
3. Have you managed L1 or L2 application support roles? If yes, specify the years for each.
4. Are you comfortable working in rotational shifts (shift window: 12 pm to 2 am IST)?
5. What is your current location?
6. If selected, how soon can you join?
7. What is your current CTC?
8. What is your approximate expected CTC?
9. What is your reason for leaving or seeking a change?
10. Do you have all the experience and relieving letters from previous employments?