Application Support Engineer – DMV & GovTech Integrations

CHAMP; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual Bonus Potential

Unlimited PTO Policy

Matching 401K with immediate vesting

Subsidized Lunches at our Cleveland HQ

Fast Paced work environment

Newly Renovated Office Space

Job summary

CHAMP is hiring an Application Support Engineer to join our Product & Client Support team in Cleveland. You will manage the stability and performance of mission-critical systems supporting 40+ million constituents and lead rapid incident response.

The role emphasizes proactive problem identification, automation, and building RESTful APIs that integrate with state DMV platforms. You will collaborate with cross-functional teams, improve monitoring and observability, and develop internal

Qualifications

• Bachelor’s degree in computer science or related field or equivalent work experience.
• 3+ years’ experience in software development or application support.
• Experience writing Java code and working with REST APIs.
• Strong communication and collaboration skills to work with cross-functional teams.
• Knowledge of relational databases and SQL.
• Ability to follow complex design and development standards.
• Flexible and proactive with changing requirements.
• Experience troubleshooting web-based apps, cloud processing, DB queries, and integrations.

Responsibilities

• Own the stability and performance of mission-critical systems supporting 40+ million constituents.
• Lead rapid incident response and drive root cause resolution.
• Proactively identify problems, bottlenecks, and areas for improvement before impacting customers.
• Build automation to reduce manual tasks and increase resilience.
• Develop features, tooling and RESTful APIs that integrate with external systems including state DMV platforms.
• Improve observability through monitoring, metrics, logs and alerting.
• Troubleshoot and resolve software integrations and data integrity issues.
• Identify opportunities to improve system performance, scalability, and fault tolerance.

Skills

Java

SQL

Python

REST APIs

Education

Bachelor’s degree in computer science or related field

Boot camp certification

Tools

Docker

Git

Terraform

GitHub Actions

Jira

Confluence

Job description

CHAMP is hiring an Application Support Engineer to join our Product & Client Support team in Cleveland. You will manage the stability and performance of mission-critical systems supporting 40+ million constituents and lead rapid incident response.

The role emphasizes proactive problem identification, automation, and building RESTful APIs that integrate with state DMV platforms. You will collaborate with cross-functional teams, improve monitoring and observability, and develop internal