Application Support Engineer Cresta

HelpfulRemote; Northern (KY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Flexible PTO

Remote work setup budget

Job summary

HelpfulRemote is seeking a Customer Success Engineer to act as the technical bridge between customers and our product team. You will investigate and resolve complex issues involving APIs, databases, servers, microservices, telephony, and containerized apps, while serving as the main technical contact via email and our support portal.

Ideal candidates have 4+ years in technical support or customer-facing engineering, with strong analytic and communication skills.

Qualifications

• Requires 4+ years in technical support, helpdesk, or customer-facing engineering.
• Strong analytical and communication skills are essential.
• Proficiency in web hosting, APIs, network architecture, server troubleshooting, log analysis, and VOIP telephony protocols (SIP, H.323, RTP).

Responsibilities

• Act as the technical bridge between customers and product development.
• Investigate and resolve complex issues involving API integrations, databases, servers, microservices, telephony and containerized applications.
• Serve as the main technical contact for customer inquiries via email and support portal.
• Collaborate with customers to ensure successful deployment and operation.

Skills

Analytical skills

Communication skills

APIs

Web hosting

Network architecture

VOIP protocols

Server troubleshooting

Log analysis

Tools

Zendesk

Linear

JIRA

Job description

This role sits on the Customer Success team, acting as the technical bridge between customers and product development. The engineer investigates and resolves complex issues involving API integrations, databases, servers, microservices, telephony, networking, and containerized applications, while serving as the main technical contact for customer inquiries via email and support portal.

Requires 4+ years in technical support, helpdesk, or customer-facing engineering, with strong analytical and communication skills. Candidates should have proficiency in web hosting, APIs, network architecture, server troubleshooting, log analysis, and VOIP telephony protocols (SIP, H.323, RTP), plus experience with ticketing systems like Zendesk, Linear, or JIRA. Bonus skills include Kubernetes, cloud platforms, and scripting.

This is a full‑time position based in the USA with a Monday‑Friday schedule including a rotating on‑call requirement. Compensation ranges from $90,000‑$105,000 base plus bonus and equity, with benefits including medical coverage, flexible PTO, and a remote work setup budget.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.