Application Support Engineer

krg technology inc; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Tampa, Florida is seeking a Level 1 Support Technician. In this role, you will act as the initial support interface for end-user and system application issues. Responsibilities include monitoring system health and driving resolution processes based on standard operating procedures. Candidates should have a background in IT service management and possess an associates degree in a relevant field. Good communication skills and technical knowledge of programming languages are essential.

Qualifications

• Foundation in IT Service Management and handling incidents.
• Experience with ticketing tools and systems management.
• Good knowledge of programming concepts across various languages.

Responsibilities

• Provide initial support for end user and application issues.
• Monitor system health as part of Application Command Center.
• Drive SOP / Script based resolution and fulfillment.

Skills

Good Communication Skills

Troubleshooting

IT Service Management

Education

Associates in Computer Programming

3 year degree in Computer Science

Tools

Java

C++

C#

SQL

Oracle

Job description

Job Description

• Level 1 / 1.5 • Initial support level and first interface for end user & system generated application issues
• Work as a part of Application Command Center that includes monitoring and system health checks
• Work as a part of the L1.5 group drives SOP / Script based resolution and fulfillment
• Good Communication Skills
• Foundation in IT Service Management (Handling Incidents, Troubleshooting, working through ticketing tools, experience in systems management / monitoring tools will be useful)
• Computer Science Education with good foundation in technical skills and basics on Java / .NET / C++ / C#/SQL/Oracle
• Associates / 3 year degrees in Computer Programming, Computer Science etc.