Application Support Engineer

Veterans Sourcing Group, LLC; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Veterans Sourcing Group, LLC is seeking a production support engineer in Pittsburgh, PA or Lake Mary, FL to understand applications end-to-end. You will apply strong Java knowledge and SQL skills to extract data, perform data analysis, and resolve issues in production.

The role requires hands-on Python for automation scripting, basic Azure exposure, and experience with monitoring tools like Splunk, AppDynamics, or Prometheus.

Qualifications

• 8-10 years of related experience required; experience in the securities or financial services industry is a plus.

Responsibilities

• Understand applications end to end, with strong Java knowledge and excellent SQL skills for data extraction and analysis.
• Hands-on Python for automation scripting and exposure to Azure Cloud.
• Monitor and troubleshoot production systems using Splunk, AppDynamics, or Prometheus.
• Identify automation opportunities and work with teams to implement scripts or tools.
• Maintain documentation for troubleshooting procedures and incident reports.
• Collaborate with development, infrastructure, and other stakeholders to resolve complex issues.

Skills

Java

SQL

Python

Monitoring tools

Education

Bachelor's degree in Computer Science or related discipline

Tools

Splunk

AppDynamics

Prometheus

Azure

AWS

Docker

Linux

Tomcat

Job description

Location: Pittsburgh, PA or Lake Mary, FL

Duration: 12 Months Contract to hire

Must have skills:

• Strong understanding with Java
• SQL experience and write queries and extract data (Really strong as there is lot of data analysis)
• Must have Python for the automation scripting
• Monitoring tools required (using Splunk currently or other AppDynamics, Prometheus)

Job Description:

• We are looking for someone who can understand applications end to end, with strong Java knowledge and excellent SQL skills for writing queries, extracting data, and performing data analysis.
• Hands-on Python experience for automation scripting is required, along with basic exposure to Azure Cloud and experience with application monitoring tools such as Splunk, AppDynamics, or Prometheus.
• The role primary focus is on application understanding, troubleshooting, and technical analysis.
• We are looking for someone who is eager to learn and adapt to new technologies.

Position Overview

• Excellent analytical and problem-solving skills to effectively diagnose and resolve technical issues in a production environment
• Conduct thorough root cause analysis for recurring issues, proposing and implementing permanent solutions to prevent future occurrences
• Work closely with development teams, infrastructure teams, and other stakeholders to resolve complex issues and implement fixes
• Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability
• Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports
• Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders
• Meticulous attention to detail in analyzing logs, code, and database performance metrics
• Ability to work in a fast-paced environment and adapt to changing priorities and technologies
• Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases
• Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency
• Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity, delivering software faster, better, and cheaper
• Enable great customer experience and product innovation by continuous improvement of operational support and performing end-to-end identification and resolution of customer friction points
• Understand the organization's technical ecosystem to recognize systemic interrelationships and perform gap identification
• Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, and scale systems sustainably through automation and system evolution

Qualifications

• 8-10 years of related experience required; experience in the securities or financial services industry is a plus
• Previous success in technical engineering with coding experience beyond simple scripts.
• Experience with Java, Angular, Kafka, and SQL
• Proficiency in Agile Methodologies, DevOps, Site Reliability Engineering, and software development; familiarity with tools and technologies such as Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, AppDynamics, and AI
• Perform in-depth analysis of SQL Server databases, including query performance tuning, identifying deadlocks, analyzing execution plans, and debugging stored procedures and functions
• Ability to read, understand, and interpret Java code, including object-oriented programming concepts, exception handling, and basic debugging
• Familiarity with and able to understand job scheduling and able to read and comprehend configurations
• Familiarity with other related technologies such as Unix/Linux, scripting (e.g., shell scripting), application servers (e.g., Tomcat)
• Familiarity with monitoring tools and able to identify, track errors and work with the engineer team to come up with solutions
• Engaged with AI technology, willing to be a self-starter in configuring AI Agents and familiar with in-depth prompts in Co-Pilot
• Bachelor's degree in Computer Science or a related discipline, or equivalent work experience required; advanced degree preferred