Application Support Engineer

ODW Logistics; Hamilton (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and supplementary insurance

401K enrollment with company match

Flexible working schedule

Job summary

ODW Logistics is looking for an Application Support Engineer in Hamilton, OH. This full-time position requires expertise in troubleshooting production issues within our Transportation Management System (TMS). The ideal candidate will have strong SQL skills and experience in application support, ensuring application stability and optimizing performance.

The role involves collaborating with the development team, documenting solutions, and providing support during deployments. Health, dental, and insurance benefits are available from day one, along with a 401K plan.

Qualifications

• 2–5 years of experience in software development or application support.
• Ability to manage multiple priorities under time-sensitive conditions.

Responsibilities

• Investigates and resolves production issues escalated from tier 1 support.
• Writes, executes, and optimizes SQL queries for data issues.
• Monitors application health and performance proactively.
• Documents known issues and resolution steps for the knowledge base.

Skills

Strong SQL skills

Analytical and problem-solving skills

Clear written and oral communication

Experience with ticketing systems (Jira)

Basic understanding of REST APIs

Education

Bachelor’s degree in Computer Science or related field

Tools

SQL Server

Docker

Git

Job description

Summary / Objective

The Application Support Engineer serves as a tier 2 technical resource for ODW Logistics’ Transportation Management System (TMS). This role investigates and resolves production issues escalated from tier 1 support, performs data analysis and corrections using SQL, monitors application health, and ensures the stability and reliability of the TMS platform. The position is primarily reactive and investigative, requiring strong troubleshooting skills, attention to detail, and the ability to work across a modular monorepo of backend services and a modern web frontend that powers freight operations.

Essential Functions

• Investigates and resolves production issues escalated from tier 1 support, tracing problems through application logs, code, and database queries.
• Writes, executes, and optimizes SQL queries against relational databases to diagnose data issues, apply corrections, and fulfill ad‑hoc data requests from operations teams.
• Monitors application health and performance using observability tools and dashboards, identifying and escalating emerging issues proactively.
• Triages and prioritizes incoming support tickets, ensuring timely response and resolution within established service level expectations.
• Applies small code fixes and configuration changes to resolve bugs, escalating larger or architectural issues to the development team with clear context and documentation.
• Documents known issues, workarounds, and resolution steps to build and maintain a knowledge base for the support team.
• Collaborates with the development team to communicate recurring issues, suggest improvements, and participate in root cause analysis.
• Supports release and deployment activities, including smoke testing and post‑deployment verification.
• Generates reports and data extracts to support business operations and internal stakeholders.
• Participates in process improvement to enhance support workflows, reduce incident recurrence, and improve system reliability.
• Performs other related duties as assigned.

Minimum Qualifications

• Bachelor’s degree preferably in Computer Science or related program, or equivalent professional experience.
• 2–5 years of experience in software development, application support, or a related technical role.

Technical Skills

• Strong SQL skills with the ability to write, troubleshoot, and optimize queries against relational databases.
• Experience reading and navigating codebases to trace issues, even if not a primary developer.
• Familiarity with ticketing and issue tracking systems (e.g., Jira).
• Comfort using logs, monitoring dashboards, and diagnostic tools to investigate production issues.
• Basic understanding of REST APIs and how web applications communicate.
• Familiarity with version control (Git) and CI/CD concepts.

Nice to Have

• Experience with Go (Golang) or another backend language.
• Experience with Angular and TypeScript.
• Experience with Microsoft SQL Server.
• Familiarity with Docker or containerized environments.
• Experience with observability tools (e.g., Datadog, Prometheus, Grafana).
• Experience with message queue systems (e.g., RabbitMQ) or caching layers (e.g., Redis).
• Transportation, logistics, or supply chain industry experience.
• Experience writing technical documentation or runbooks.

Skills and Background

• Strong analytical and problem‑solving skills.
• Clear written and oral communication, especially when documenting issues and resolutions.
• Ability to manage multiple priorities and work effectively under time‑sensitive conditions.
• Ability to work independently and within a team.

Other Information

• Full time position.
• 40‑hour work week with flexible schedule (Monday – Friday).
• Occasional after‑hours availability may be needed for critical production issues.
• Position is based at the Columbus, OH or Hamilton, OH office location.
• Health, dental, and supplementary insurance available on first day of the month after date of hire.
• 401K enrollment with company match, available on the first day of the month after completing 90 calendar days of service.
• Salary Exempt Status.