Application Support Engineer

GAC Solutions; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

GAC Solutions in Cincinnati is seeking a skilled IT professional with hands-on experience across production support, application deployment, and incident management to join our operations team. You will troubleshoot on-premises and cloud-enabled environments, work with SQL for debugging, perform root-cause analysis, and contribute to runbooks and documentation while coordinating with ITSM tools.

Experience with AWS S3 and hybrid environments is a plus.

Qualifications

• L2/L3 Application Production Support.
• Enterprise application troubleshooting.
• On-premises application and infrastructure support.
• Application deployment and release support.
• Database connectivity and basic database troubleshooting.
• SQL / database querying for troubleshooting.
• Application-to-database integrations.
• Hybrid on-premises and cloud environments.
• AWS / Amazon S3 exposure.
• Monitoring and observability.
• Incident, problem, change, and release management.
• Root-cause analysis.
• ServiceNow or similar ITSM platforms.
• Application configuration and patch management.
• Technical documentation and runbook creation.

Skills

L2/L3 Application Production Support

Enterprise application troubleshooting

On-premises application and infra"

Application deployment and release

Database connectivity and basic db"

SQL / database querying"

Application-to-database integrations

Hybrid on-premises and cloud

AWS / Amazon S3 exposure

Monitoring and observability

Incident, problem, change, and release

Root-cause analysis

ServiceNow or ITSM platforms

Application configuration and patch mg

Technical documentation and runbook"

Job description

Candidates should have strong hands-on experience with several of the following:

• L2/L3 Application Production Support
• Enterprise application troubleshooting
• On-premises application and infrastructure support
• Application deployment and release support
• Database connectivity and basic database troubleshooting
• SQL / database querying for troubleshooting
• Application-to-database integrations
• Hybrid on-premises and cloud environments
• AWS / Amazon S3 exposure
• Monitoring and observability
• Incident, problem, change, and release management
• Root-cause analysis
• ServiceNow or similar ITSM platforms
• Application configuration and patch management
• Technical documentation and runbook creation