Application Support Engineer

CIBC; Chicago (IL); Hybrid; USD 110,000 - 120,000; Full time

Job summary

CIBC is seeking an experienced applications support professional to enhance client relations and improve technical processes. In this hybrid role, you will lead various technical initiatives, manage system implementations, and ensure adherence to security standards. Your extensive skills in application support and proactive problem-solving will contribute significantly to our mission of delivering optimal service to clients.

Benefits

Competitive salary

Incentive pay

Comprehensive benefits program

Paid time off

401(k) plan

Qualifications

• Minimum of 3 to 5 years of experience in an application support role.
• Experience with EDM/ECM systems in document capturing and storage.
• Familiarity with cloud technologies such as Azure.

Responsibilities

• Troubleshoot business and internal client impact issues.
• Lead research, design, configuration, testing, and integration of application systems.
• Build strong relationships with technical team members and clients.

Skills

Applications Support

Change Management

Decision Making

Problem Management

Problem Solving

Technical Support

Education

Bachelor's Degree or equivalent experience

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing

• Troubleshootingand Technical Skills – Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved. Utilize Incident and Problem Management to effectively resolve incidents and find root cause. Participate in Major Incidents and Disaster Recovery events completing tasks and collecting evidence.

• Systems Implementation and Maintenance - Lead and/or coordinate technical research, design, configuration, testing and integration of cross functional, multi-platform application systems. Perform application changes utilizing the change management process. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Plan and implement certificate creation/renewals as needed.

• Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen and ask the right questions to ensure needs and issues are identified and recommend/implement solutions. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style, and structure.

• Project Work - Provide technical guidance concerning business implications of technology projects. Modify, enhance and/or create solutions to meet business requirements. Analyze proposed application designs and provide feedback on potential gaps. Review, plan, test and implement system upgrades and enhancements. Review system patches and updates by vendor to ensure minimal system impact. Plays integral role on project teams producing quality and timely deliverables. Perform testing of solutions prior to moving to production.

Work Arrangement: At CIBC, we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll work in a hybrid environment with the expectation to be onsite at least 2 days per week while the other days may be remote.

How you will succeed

• Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking is a huge plus.

• Must have experience working with EDM/ECM systems in document capturing, storage, indexing, Version control, workflow automation etc.

• Experience with Document Storage Applications.

• Experience with using ITIL Change, Incident and Problem management processes.

• Coordinating the production support needs.

• Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCCM plans, etc.

• Problem solving, critical thinking and decision-making skills required.

• Experience with workflows, forms and/or reports

• Familiarity with cloud technologies such as Azure.

• SQL query writing would be nice to have.

• File integration experience would be nice to have.

• Validate and submit responses to requests for information from audits.

• Embrace and advocate change.

• Influential, relationship management and networking, inspiring outcomes by sharing expertise.

• Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends.

• Solid collaborator:Support and mentor intermediate analysts

• Preferred Formal Education: Bachelor’s Degree or equivalent experience.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $110,000.00 - $120,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidaysand 401(k), in addition to other special perks reserved for our team members.”

This position does not offer visa sponsorship.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Applications Support, Change Management, Decision Making, Problem Management, Problem Solving, Technical Support