Application Support Engineer - Advanced

Siemens Digital Industries Software; Plano (TX); Remote; USD 103,000 - 158,000; Full time

Job summary

Siemens Digital Industries Software is seeking an Application Support Engineer to assist mid-level customers in using mechanical engineering software. This full-time role involves troubleshooting, technical guidance, and communication with product development teams, requiring a Bachelor's degree or equivalent experience. Join a leader in engineering software to enhance your career and be part of a dynamic team.

Benefits

Health and wellness benefits

Time off policies including paid sick leave and parental leave

Qualifications

• 2 years of experience in Application Support Engineering.
• Technical knowledge of SPLM products.
• Ability to work with minimal supervision.

Responsibilities

• Apply engineering principles for mechanical software usage and assist customers.
• Communicate software issues to development and resolve them.
• Provide technical guidance on advanced software design techniques.

Skills

Engineering principles

Problem solving

Communication

Education

Bachelor's degree in Mechanical Engineering, Computer Science or related field

Tools

Teamcenter

Active Workspace

Requirements Management

Windows

Linux

Job description

Employer:Siemens Industry Software Inc.

Job Title:Application Support Engineer - Advanced [MULTIPLE POSITIONS]

Job Location:Plano, TX and various, unanticipated sites throughout the U.S.

Job Type:Full Time

Rate of Pay: The salary range for this position in Plano, TX is $103,792- $ 157,700.00 per year and this role may be eligible to earn incentive compensation. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

Duties: Apply engineering principles or practices for mechanical software usage with mid-level customers, engineers, and managers to develop or enhance complex computer-aided engineering design or manufacturing processes. Use computer-aided systems to assist in troubleshooting customers engineers on complex design tasks involving multiple software environments. Cogently communicate software problems to product development and escalate through resolution. Assist other engineers in the troubleshooting of design, development, and implementation of complex graphical application programs on multiple software products and hardware platforms. Provide feedback to account managers on customer problems or needs. Provide business and technical feedback to software and hardware vendors. Provide technical guidance to customers in the application of advanced software design techniques and system procedures related to computer-aided mechanical engineering software. Responsible for in-depth technical papers and presentations. Work with minimal supervision on complex projects with wide latitude for independent judgment. Perform installations and upgrades to Siemens Teamcenter database software to troubleshoot customer' incident reports.

Requirements: Employer will accept a Bachelor's degree, or foreign equivalent in Mechanical Engineering, Computer Science or related field and 24 months of experience in the job offered or in an Application Support Engineer related occupation. In the alternative, the Employer will accept no degree and 48 months of experience in the job offered or in an Application Support Engineer-related occupation. Position requires experience in the following: Working with Teamcenter, Active Workspace, and Requirements Management usage and administration. Working with Windows and Linux operating systems. Advanced Implementation, usage and troubleshooting of technical concepts related to SPLM products. Working with Active Workspace System Engineering usage, Active workspace four tier installation, and Active Workspace customizations. Telecommuting is permissible pursuant to company policy.

[Remote role]

Referral Program: Incentives offered through the Company's Employee Referral Program are applicable to this position.

CONTACT : Apply within this posting.

#LI-DNI

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.