Application Support Associate (1157336)

The Judge Group; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Judge Group is seeking an Applications Support Specialist in Ann Arbor, MI to act as the primary technical contact for internal personnel, maintain and optimize enterprise software, and ensure smooth day-to-day operations. You will troubleshoot, deploy standard fixes, and collaborate on technical upgrades across ERP and CRM platforms.

You’ll manage user accounts and access, participate in testing for software updates, and develop comprehensive knowledge bases and documentation, while

Qualifications

• Bachelor’s degree preferred in IT/CS or related discipline.
• Experience supporting enterprise software platforms and integrations.
• Familiarity with ERP/CRM systems and IT service processes.
• Strong documentation and end-user guide-writing ability.
• Willingness to learn new technologies and adapt to changing workflows.

Responsibilities

• Provide frontline user support by investigating, troubleshooting, and deploying standard fixes for technical inquiries.
• Support day‑to‑day operations for ERP and CRM platforms and related integrations.
• Maintain collaboration tools, productivity suites, document management systems, and third‑party software.
• Manage end‑user account lifecycle and access administration.
• Engage in system testing, including integration and regression testing for updates.
• Create and maintain knowledge bases, process docs, and configuration logs.
• Track tasks and incidents using service desk ticketing platforms and change management.
• Perform cross‑functional tasks as needed.

Skills

Analytical problem-solving

Troubleshooting

Technical aptitude

Documentation

Self-motivation

Learning new tech

Education

Bachelor’s degree in IT/CS or related

Tools

ERP platforms

CRM tools

IT service management systems

Cloud productivity suites

Job description

Location: Ann Arbor, MI
Salary: $55,000.00 USD Annually - $75,000.00 USD Annually

Role Summary

Serving as the primary technical point of contact for internal personnel, the Application Support Specialist maintains, troubleshoots, and optimizes enterprise software platforms, ensuring seamless day-to-day business operations and collaborating on technical upgrades.

Key Responsibilities

• Provide frontline user support by investigating, troubleshooting, and deploying standard fixes for technical inquiries.
• Support day‑to‑day operations for enterprise resource planning (ERP) platforms, customer relationship management tools, and associated system integrations.
• Maintain general enterprise collaboration tools, productivity suites, document management systems, and specialized third‑party software.
• Manage end‑user account lifecycle and access administration.
• Engage in system testing, including integration, regression, and functional evaluations for software updates.
• Create and maintain comprehensive knowledge base resources, process documentation, and configuration logs.
• Track tasks, incidents, and resolutions utilizing service desk ticketing platforms and change management frameworks.
• Perform auxiliary duties and cross‑functional support tasks as dictated by organizational needs and skill alignment.

Supervisory Responsibilities

This position carries no direct supervisory duties.

Required Qualifications & Skills

• Proven capacity for analytical problem‑solving, debugging, and issue resolution.
• Strong technological aptitude and analytical mindset.
• Foundational understanding of corporate digital architectures and software ecosystems.
• Capacity to produce precise, clear, and accessible end‑user guides and technical documentation.
• Demonstrated flexibility, self‑motivation, and eagerness to acquire proficiency in emerging technologies and workflows.

Preferred Qualifications

• Working knowledge of enterprise management software, financial applications, and general business systems.
• Familiarity with cloud‑based productivity suites, team collaboration software, and cloud storage environments.
• Proficiency in standard office applications, spreadsheet management, and word processing.
• Experience utilizing IT service management ticketing systems, request trackers, and change control procedures.
• Prior background working within logistics, supply chain, or specialized regulated commercial sectors.

Education & Experience

Bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred, though equivalent combinations of professional experience and education will be fully evaluated.

Core Behavioral Competencies

• Proactive, self‑directed professional work ethic.
• Capable of performing effectively both independently and within multidisciplinary teams to hit deadlines.
• Thrives in a fast‑evolving, dynamic workplace.
• Takes a forward‑looking, preemptive stance toward obstacle mitigation.
• Exhibits rigorous attention to detail, personal accountability, and commitment to high output standards.
• Enthusiastic about continuous learning and professional development.

Role‑Specific Competencies

• Advanced technical troubleshooting and root‑cause analysis skills.
• Talent for conceiving innovative solutions to operational bottlenecks.
• Exceptional organizational and task‑prioritization abilities.
• Strong commitment to customer advocacy, process enhancement, and IT service excellence.
• Adaptable demeanor with high comfort levels navigating diverse daily responsibilities.
• Collaborative team player who values constructive feedback and fosters positive working relationships.

Work Environment

Standard professional office setting requiring regular operation of general office equipment including computers, communication tools, and peripheral devices.

Physical Demands & Requirements

• Mandatory compliance with organizational pre‑employment substance screening.
• Ability to communicate clearly and exchange information effectively, both verbally and in writing.
• Extended periods of sitting and focused computer screen usage.

Travel Requirements

Occasional travel required (up to 25%), which may include professional development conferences, internal team meetings, or facility visits.

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Contact: [e-mail]