Application Support Analyst Sr - Facilities

Advocatehealth; Oak Brook (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking an experienced Application Support Analyst Sr to develop technical solutions for business needs. The role involves analyzing systems, coordinating new functionalities, and serving as a liaison between users and IT. Ideal candidates will have a strong background in computer science, excellent communication skills, and experience in business process mapping. Join us to make a significant impact in healthcare technology.

Qualifications

• Typically 5 years of experience in business process mapping and analysis.
• Proficiency in applications, operating systems, and databases.

Responsibilities

• Analyzing and designing system solutions and supporting troubleshooting.
• Serving as a liaison between the business community and IT.
• Evaluating vendor offerings and ensuring adherence to technical standards.

Skills

Communication

Analytical

Problem-Solving

Education

Bachelor's Degree in Computer Science

Tools

Project Management

Job description

Application Support Analyst Sr - Facilities

Join to apply for the Application Support Analyst Sr - Facilities role at Advocate Health.

Job Description

This role involves developing technical and non-technical solutions for moderate to complex business needs, analyzing systems and procedures, and coordinating the development and implementation of new functionalities and applications in collaboration with users and IT staff.

Key responsibilities include:

1. Analyzing and designing system solutions, supporting troubleshooting, and assisting team members in various system functions.
2. Communicating effectively with users and technical teams, explaining software functions, and managing project requirements.
3. Serving as a liaison between the business community and IT, providing technical solutions and understanding clinical service line needs.
4. Evaluating vendor offerings, ensuring adherence to technical standards, and maintaining data integrity.
5. Analyzing operations for automation opportunities, assisting in business process redesign, and making buy vs. build recommendations.
6. Preparing project plans, timelines, budgets, and coordinating system development, testing, and maintenance.

Qualifications

• Bachelor's Degree in Computer Science or related field.
• Typically 5 years of experience in business process mapping, analysis, and documentation.
• Proficiency in applications, operating systems, databases, and project management skills.
• Strong communication, organizational, analytical, and problem-solving skills.

Additional Details

• Physical requirements include sitting most of the day, fine hand manipulation, and travel (approx. 40%).
• Work environment is normal office setting.