Application Support Analyst (Permanent Remote, US)

Aledade; Eugene (OR); Remote; USD 45,000 - 70,000; Full time

Job summary

An innovative healthcare technology firm is seeking a dedicated technical support specialist to join their team. This role offers flexible remote work options and a comprehensive benefits package, including health and dental insurance. You'll be responsible for troubleshooting application issues and providing timely support to users, all while maintaining a professional and empathetic communication style. With opportunities for professional growth and a robust time-off plan, this position is perfect for someone looking to make a meaningful impact in the healthcare sector. Join a company that values candidate privacy and champions equal opportunity in employment.

Benefits

Flexible remote work options

Health insurance paid up to 80%

Dental insurance

Vision insurance

21 days of PTO

11 paid holidays

Paid parental leave

Six-week sabbatical after six years

Qualifications

• Minimum of one year experience in troubleshooting application issues in healthcare.
• Basic competency in HL7, HIPAA, and AWS S3 navigation.

Responsibilities

• Provide technical support to users via chat, resolving issues promptly.
• Triage and manage incoming support tickets effectively.

Skills

Troubleshooting application issues

Analytical thinking

Problem-solving

Customer service skills

Education

Associate Degree

Tools

HL7 SIU

HIPAA X12 837

CCDA

AWS S3

SQL

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Flexible remote work options available within the US, specifically for Pacific time zone hours
- Comprehensive benefits package including health, dental, and vision insurance paid up to 80%
- Robust time-off plan with 21 days of PTO in the first year and 11 paid holidays
- Opportunity for professional growth and development through educational programs
- Paid parental leave of 12 weeks for all new parents and a six-week sabbatical after six years of service

What to Expect (Job Responsibilities):
- Provide technical support to users via chat, ensuring timely resolution of issues
- Triage and manage incoming support tickets effectively
- Troubleshoot application issues related to App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc.
- Assist in executing project sub-tasks as part of the Practice Success workstream under supervision
- Maintain clear and professional communication with users, demonstrating empathy and patience

What is Required (Qualifications):
- Minimum of one year of experience in troubleshooting application issues in healthcare settings
- Associate Degree
- Basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA
- Ability to navigate AWS S3 folders
- Strong analytical thinking, problem-solving, and customer service skills

How to Stand Out (Preferred Qualifications):
- Ability to read/write simple SQL statements or execute SQL statements written by other team members

#HealthcareTechnology #RemoteWork #CareerGrowth #ComprehensiveBenefits #TechnicalSupport

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.