Application Support Analyst – Dealer Solutions

Kelly Science, Engineering, Technology & Telecom; East Moline (IL); Hybrid; USD 34,000 - 41,000; Part time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an IT Associate Technology Analyst (Dealer Support Specialist) in East Moline, IL. The role focuses on application support for dealer-facing systems, with a hybrid schedule (4 days in office per week) and a $25 per hour pay rate.

C2C is not offered. The ideal candidate has hands-on experience in software application support, effective communication with dealers and business users, and familiarity with GAAP concepts.

Qualifications

• 1+ year of experience supporting software applications or business systems.
• 1+ year of experience in a service desk, application support, or customer support environment.
• Ability to clearly communicate technical and functional information to dealers, business users, and team members.
• Proven ability to follow established support processes while escalating issues appropriately when needed.
• Foundational understanding of GAAP, including bookkeeping, general ledger, reconciliations, and financial statements.

Responsibilities

• Provide application support to dealers and business users.
• Communicate technical information clearly to stakeholders.
• Follow established support processes and escalate issues appropriately when needed.

Skills

Application support

Customer service

Clear communication

Problem escalation

GAAP knowledge

Tools

Microsoft Office Suite

Power Platform

Dynamics 365

Job description

Kelly Science, Engineering, Technology & Telecom is seeking an IT Associate Technology Analyst (Dealer Support Specialist) in East Moline, IL. The role focuses on application support for dealer-facing systems, with a hybrid schedule (4 days in office per week) and a $25 per hour pay rate.

C2C is not offered. The ideal candidate has hands-on experience in software application support, effective communication with dealers and business users, and familiarity with GAAP concepts.