IT Associate Technology Analyst

Kelly Science, Engineering, Technology & Telecom; East Moline (IL); Hybrid; USD 34,000 - 41,000; Part time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an IT Associate Technology Analyst (Dealer Support Specialist) in East Moline, IL. The role focuses on application support for dealer-facing systems, with a hybrid schedule (4 days in office per week) and a $25 per hour pay rate.

C2C is not offered. The ideal candidate has hands-on experience in software application support, effective communication with dealers and business users, and familiarity with GAAP concepts.

Qualifications

• 1+ year of experience supporting software applications or business systems.
• 1+ year of experience in a service desk, application support, or customer support environment.
• Ability to clearly communicate technical and functional information to dealers, business users, and team members.
• Proven ability to follow established support processes while escalating issues appropriately when needed.
• Foundational understanding of GAAP, including bookkeeping, general ledger, reconciliations, and financial statements.

Responsibilities

• Provide application support to dealers and business users.
• Communicate technical information clearly to stakeholders.
• Follow established support processes and escalate issues appropriately when needed.

Skills

Application support

Customer service

Clear communication

Problem escalation

GAAP knowledge

Tools

Microsoft Office Suite

Power Platform

Dynamics 365

Job description

Title: IT Associate Technology Analyst (Dealer Support Specialist)

Pay Rate: $25 per hour

Location: East Moline, IL, 61244

Type – W2 contract (No C2C)

Job description: this is a Dealer Business Specialist position that will primarily be responsible for Application Support

Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support.

This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.

Required Experience:

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes


• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience


• Ability to clearly communicate technical and functional information to dealers, business users, and team members


• Proven ability to follow established support processes while escalating issues appropriately when needed


• Demonstrated learning mindset with the ability to build functional and technical knowledge over time


• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements

Other Relevant Experience

• Exposure to dealership operations or dealer-facing business applications


• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)


• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365


• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)


• Working knowledge of SQL for data analysis or troubleshooting


• Awareness of API concepts and system integrations