Application Support Analyst

Momentm; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Momentm is seeking an Applications Support Analyst to deliver technical hardware/software application support and rapid issue resolution for our client base. You will receive, prioritize, document and actively resolve end-user requests, often providing hands-on remote assistance and documenting knowledge to help clients.

The role requires excellent written and verbal communication, strong troubleshooting and problem-solving skills, and collaboration with our development team to ensure timely

Qualifications

• Bachelor degree in a technical discipline or equivalent experience (5 years).
• Experience with scheduling applications, network administration or programming.
• Strong troubleshooting and problem-solving skills.
• Proficiency with MS Windows, SQL Server, MS Office, and networking concepts.

Responsibilities

• Provide technical hardware/software application support and rapid issue resolution for clients.
• Receive, prioritize, document and actively resolve end-user requests.
• Remote hands-on support and creating knowledge base articles.
• Liaise with development team for fixes and test updates.
• Maintain centralized knowledge base and related reporting.
• Participate in after-hours on-call remote support.

Skills

Communication

Problem solving

Troubleshooting

Documentation

Customer support

Education

Bachelor degree in technical discipline

Tools

SQL Server

Windows OS

MS Office

Networking

Job description

Your new career adventure starts here!Job Summary:The Applications Support Analyst’s role is to provide technical hardware/software application support and providing rapid issue resolution to our client base. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution often requires that the individual give hands-on help remotely as well as documentation to assist clients.Job Description:Essential Duties and Responsibilities:Actively supports customers as well as Momemtm staff in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.Prioritize and close client issues or escalate when required in a timely manner.Liaison to the development team for issue resolution, test fixes to ensure that the problem has been adequately resolved.Identifies and provides input on unique or recurring customer issues, documentation of issues and resolutionsWrite product knowledge base articles, white papers, proceduresMaintain a centralized Knowledge Base and related reportingAvailable for remote support after hours in an on-call rotationCOMMUNICATION SKILLS: Must possess excellent written and verbal communication skills. Must produce job related documentation in the form of reports. This position is very visible to the customer and must maintain a high level of professionalism.Up to 10% TravelRequirements:Bachelor degree in a technical discipline OR equivalent experience (5 years) with proven training in scheduling applications, network administration and/or computer programmingAbility to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.Advanced knowledge of MS Windows operating systemsSQL Server and/or database experience.Proficiency with MS Office applications.Proficiency with networking conceptsStrong interpersonal skillsPositive attitudeAssets:Experience in Transit industryKnowledge of Momemtm applications or business practices within NEMT industryWorker Type:Regular