Application Support Analyst

Momentm Technologies; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Momentm Technologies in the United States is seeking an Applications Support Analyst to deliver technical hardware/software application support and rapid issue resolution for our client base. The role combines hands-on troubleshooting with documentation to help clients.

You will work with customers and internal teams, prioritize issues, liaise with development for fixes, write knowledge base articles, and participate in after-hours remote support in an on-call rotation. Travel up to 10%.

Qualifications

• Bachelor degree or 5 years' equivalent in technical discipline.
• Strong troubleshooting and problem-solving abilities.
• Proficiency in Windows OS, SQL Server, MS Office, and networking.
• Excellent written and verbal communication skills; customer-facing.

Responsibilities

• Provide technical hardware/software application support and rapid issue resolution.
• Remote hands-on assistance and documentation to help clients.
• Prioritize and close client issues; escalate when needed.
• Liaise with development team for fixes and testing.
• Write knowledge base articles and maintain Knowledge Base.
• Available for remote support after hours in an on-call rotation.
• Maintain professionalism with customers.
• Travel up to 10%.

Skills

Troubleshooting

Communication skills

Interpersonal skills

Remote support

Positive attitude

Education

Bachelor degree or 5 years equivalent (technical discipline)

Tools

SQL Server

MS Office

Networking concepts

Windows OS

Job description

Your new career adventure starts here!

Job Summary:

The Applications Support Analyst’s role is to provide technical hardware/software application support and providing rapid issue resolution to our client base. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution often requires that the individual give hands‑on help remotely as well as documentation to assist clients.

Job Description:

Essential Duties and Responsibilities:

• Actively supports customers as well as Momemtm staff in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.
• Prioritize and close client issues or escape when required in a timely manner.
• Liaison to the development team for issue resolution, test fixes to ensure that the problem has been adequately resolved.
• Identifies and provides input on unique or recurring customer issues, documentation of issues and resolutions
• Write product knowledge base articles, white papers, procedures
• Maintain a centralized Knowledge Base and related reporting
• Available for remote support after hours in an on-call rotation
• COMMUNICATION SKILLS: Must possess excellent written and verbal communication skills. Must produce job related documentation in the form of reports. This position is very visible to the customer and must maintain a high level of professionalism.
• Up to 10% Travel

Requirements:

• Bachelor degree in a technical discipline OR equivalent experience (5 years) with proven training in scheduling applications, network administration and/or computer programming
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
• Advanced knowledge of MS Windows operating systems
• SQL Server and/or database experience.
• Proficiency with MS Office applications.
• Proficiency with networking concepts
• Strong interpersonal skills
• Positive attitude

Assets:

• Experience in Transit industry
• Knowledge of Momemtm applications or business practices within NEMT industry

Worker Type:

Regular