Application Support Analyst

100 Raymond James & Associates, Inc.; Saint Petersburg (FL); Hybrid; USD 65,000 - 98,000; Full time

Benefits offered by this job

Benefits package

Hybrid work model

Job summary

100 Raymond James & Associates, Inc. in St. Petersburg, FL seeks an Analyst to provide expert-level support for RJ applications used by Corporate Office and branch users. The role follows a hybrid model requiring in-office presence 3 days per week at the St. Petersburg HQ.

You will escalate unresolved issues, collaborate with software development teams, analyze logs, reproduce issues, and contribute to knowledge bases and incident reviews, ensuring durable solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years in technical/application support.
• Experience with SQL, logs, and diagnostic tools.
• Familiarity with incident management in regulated environments.
• Strong written and verbal communication skills.

Responsibilities

• Escalation point for unresolved issues from first-level support.
• Collaborate with software development teams to triage and resolve issues.
• Document investigative steps, findings and solutions in ticketing and KB systems.
• Participate in incident reviews and retrospectives.
• Create and maintain knowledge base articles to support internal teams and end-users.

Skills

Agile Scrum

SQL

Splunk

Dynatrace

Problem solving

Communication

Incident management

Teamwork

Education

Bachelor’s degree in Computer Science/Information Technology or related

Tools

Splunk

Dynatrace

Job description

Job Description Summary

Join our Advisor Application Support team as an Analyst, providing expert-level support for proprietary RJ applications used by our Corporate Office and branch users.

Job Description

This position will follow our hybrid work model, we expect the selected candidate to be in-office 3 days a week in our St. Petersburg, FL Corporate HQ.

Essential Duties and Responsibilities

Act as the escalation point for unresolved application issues from first-level support. Partner collaboratively with software development teams to triage, analyze, and resolve issues, contributing to both the resolution process and post-issue remediation. Conduct in-depth technical research and advanced diagnostics using logs, internal applications, debugging tools, and knowledge bases. Reproduce reported issues in test environments, testing functionality and identifying workarounds or interim solutions where applicable. Document all investigative steps, technical findings, and permanent solutions in the ticketing and knowledge base systems. Participate in incident reviews and retrospectives, offering technical insight and recommendations. Create and maintain knowledge base articles to support internal teams and end-users.

Skills

Understanding of Software Development Lifecycle and Agile methodologies including Agile Scrum. Intermediate SQL skills, with the ability to read and write queries and DML scripts. Experience with tools such as Splunk and Dynatrace for searching and filtering logs for specific transactions and errors. Excellent problem-solving and troubleshooting skills with the ability to diagnose complex technical issues. Strong written and verbal communication skills. Ability to work collaboratively and independently, managing multiple issues according to priority. Familiarity with incident management and change control processes in regulated environments.

Education

Bachelor’s: Computer Science, Information Technology, or related degree or equivalent combination of education, training, and experience.

Work Experience

Minimum of 3 years of experience in a technical and application support environment. Experience working in a software engineering environment is preferred. Entry or junior level software engineering experience or training is highly valued for this position.

Certifications

None required.

Travel

Not required.

Education Associate's

Computer and Information Science

Computer Systems Analysis

General Experience

3 to 6 years

Travel Less than 25%

Less than 25%

Workstyle

Hybrid

Compensation and Benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Company Culture

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

As part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Closing Note

Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. We believe doing well and doing good are not mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.