Application Support Analyst

Raymond James Financial, Inc.; Saint Petersburg (FL); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Raymond James Financial, Inc. seeks an Advisor Application Support Analyst to provide expert-level support for proprietary RJ applications used by corporate office and branch users. You will be the escalation point for complex issues and partner with software development teams to drive resolutions.

This hybrid role requires in-office presence 3 days a week at our St. Petersburg, FL Corporate HQ. You will reproduce issues in test environments, document findings, and contribute to long-term health

Qualifications

• Bachelor's degree in CS or IT or related field
• 3+ years in a technical and application support environment
• Software engineering experience preferred

Responsibilities

• Act as escalation point for unresolved application issues from first-level support.
• Collaborate with software development teams to triage, analyze, and resolve issues.
• Conduct in-depth technical research and diagnostics using logs and debugging tools.
• Reproduce reported issues in test environments and identify workarounds or interim solutions.
• Document investigative steps, findings, and solutions in ticketing and knowledge bases.
• Participate in incident reviews and retrospectives with technical insights.
• Create and maintain knowledge base articles to support internal teams and end-users.

Skills

SDLC & Agile

SQL

Log analysis

Troubleshooting

Communication

Collaboration

Incident mgmt

Education

Bachelor’s in CS/IT or related

Tools

Splunk

Dynatrace

Job description

Job Description SummaryJoin our Advisor Application Support team as an Analyst, providing expert-level support for proprietary RJ applications used by our Corporate Office and branch users. This role serves as the escalation point for complex and high-impact application-related issues, collaborating with team members and partnering closely with software development teams to provide incident resolutions, perform root cause analysis, and contribute to the long-term health and stability of RJ applications.Job DescriptionThis position will follow our hybrid work model, we expect the selected candidate to be in-office 3 days a week in our St. Petersburg, FL Corporate HQ.Essential Duties and Responsibilities:Act as the escalation point for unresolved application issues from first-level support.Partner collaboratively with software development teams to triage, analyze, and resolve issues, contributing to both the resolution process and post-issue remediation.Conduct in-depth technical research and advanced diagnostics using logs, internal applications, debugging tools, and knowledge bases.Reproduce reported issues in test environments, testing functionality and identifying workarounds or interim solutions where applicable.Document all investigative steps, technical findings, and permanent solutions in the ticketing and knowledge base systems.Participate in incident reviews and retrospectives, offering technical insight and recommendations.Create and maintain knowledge base articles to support internal teams and end-users.SkillsUnderstanding of Software Development Lifecycle and Agile methodologies including Agile Scrum.Intermediate SQL skills, with the ability to read and write queries and DML scripts.Experience with tools such as Splunk and Dynatrace for searching and filtering logs for specific transactions and errors.Excellent problem-solving and troubleshooting skills with the ability to diagnose complex technical issues.Strong written and verbal communication skills.Ability to work collaboratively and independently, managing multiple issues according to priority.Familiarity with incident management and change control processes in regulated environments.EducationBachelor’s: Computer Science, Information Technology, or related degree or equivalent combination of education, training, and experience.Work Experience:Minimum of 3 years of experience in a technical and application support environment.Experience working in a software engineering environment is preferred.Entry or junior level software engineering experience or training is highly valued for this position.Certifications:None required.Travel:Not required.EducationAssociate's: Computer and Information Science, Associate's: Computer Systems Analysis, High School (HS)Work ExperienceGeneral Experience - 0 to 3 monthsCertificationsTravelLess than 25%WorkstyleHybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels to:• Grow professionally and inspire others to do the same• Work with and through others to achieve desired outcomes• Make prompt, pragmatic choices and act with the client in mind• Take ownership and hold themselves and others accountable for delivering results that matter• Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.