Underwriting Support Analyst I (Call Center) - Remote

Mutual of Omaha; Omaha (NE); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking customer service representatives to enhance the customer experience. In this role, you will assist agents, process business applications, and recommend improvements in a supportive environment that values diversity. Remote work options are available, and you will receive competitive pay with additional bonuses.

Benefits

401(k) plan with company contribution

Work-life balance

Paid holidays and personal time

Collaborative work environment

Qualifications

• Proficient in computer systems, including email and data entry.
• Ability to work in a fast-paced environment.
• Bilingual in Spanish and English is preferred.

Responsibilities

• Handle incoming calls from agents, producers, and customers.
• Collect underwriting requirements via various channels.
• Evaluate and process new business applications accurately.

Skills

Customer service skills

Call center skills

Attention to detail

Time management

Organizational skills

Tools

Microsoft products

Job description

Employer Industry: Insurance

Why consider this job opportunity:
- Estimated hourly wage up to $21.50, plus annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time, and paid holidays
- Opportunity to work remotely with access to a high-speed internet connection
- Supportive and collaborative work environment that values diversity and inclusion
- Chance to enhance customer experience and contribute to process improvements

What to Expect (Job Responsibilities):
- Handle incoming calls from agents, producers, and customers, providing exceptional customer service
- Collect necessary underwriting requirements via telephone, email, or other business applications for underwriting decisions
- Evaluate and process new business applications, ensuring accuracy and completeness of information
- Utilize various systems and tools to support underwriting areas and transfer calls appropriately
- Collaborate with team members to recommend process improvements and enhance customer experience

What is Required (Qualifications):
- Strong customer service and call center skills with the ability to assess customer needs
- Ability to maintain regular attendance and adhere to department expectations in a fast-paced environment
- Proficient in computer systems, including email, data entry, and Microsoft products
- Strong attention to detail with effective time management and organizational skills
- Must be located in the United States or Puerto Rico and have access to high-speed internet for remote work

How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish and English
- Previous experience in insurance or underwriting
- Knowledge of medical terminology

#Insurance #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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