Application Support Analyst

JMD Technologies Inc.; Lexington (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading technology company in Lexington seeks an IT Support Analyst for a year-long contract role. The position requires strong expertise in PC and Microsoft 365 support with a focus on end-user services within an office and clinical environment. Candidates must have a B.S. in Computer Science or equivalent experience, with at least 3 years of relevant IT support experience. This is an on-site role working Monday to Friday, and offers the opportunity to engage in various IT projects.

Qualifications

• 3+ years of relevant experience.
• Experience in the pharmaceutical industry.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide desk-side support for IT services in an office and lab setting.
• Troubleshoot system and network issues related to IT and VoIP equipment.
• Collaborate with departments to improve processes.

Skills

PC support

Mobile support

Microsoft 365 support

Expert knowledge of Microsoft Operating systems

Strong experience with local Active Directory

Ability to present training

Attention to detail

Education

B.S. or A.D. in Computer Science or Software Engineering

Job description

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LOCATION: 75 Hayden, Lexington (ONSITE 5 days a week) will be assisting in 4 buildings: 33 Hayden, 65 Hayden and 75 Hayden (all Lexington MA) and 255 Main St in Cambridge, MA

SCHEDULE: 9am to 5pm

LENGTH: 1 year

TOP 3 MUST HAVE SKILLS:

1. PC support and Mobile support

2. Microsoft, 365 support

*Does not need much lab experience, will mainly focus on end user and desk support**

at least 3 years' experience

QUALIFICATIONS:

• Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.

• Experience Level: 3+ years of relevant experience

• Experience with working in the pharmaceutical industry and regulated environments

• Ability to handle multiple tasks in a fast-paced environment with strong attention to detail

• Expert knowledge of Microsoft Operating systems

• Strong experience working with local Active Directory and Azure

• Ability to present formal and informal training and assistance to end users

ESSENTIAL FUNCTIONS:

• Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting

• Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures

Recommend and test cost effective technical system improvements

Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager

Proactively create corrective and mitigating steps to reduce future incidents and ticket volume

• Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)

Collaborate with internal departments to improve/create processes

Work with internal departments and external vendors to implement new applications, services to end uses

• Participate in projects and act as a Subject Matter Expert for key technologies

• Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Pharmaceutical Manufacturing, and Biotechnology Research

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