Application Support Analyst

Staffing Spot, Inc.; Columbus (OH); On-site; USD 80,000 - 105,000; Full time

Job summary

Staffing Spot, Inc. is seeking an experienced Application/Production Support professional to provide L1/L2 support for business-critical applications in a fast-paced environment.

You will monitor system health, troubleshoot incidents, and perform root-cause analysis while coordinating with multiple teams to resolve issues. The role requires strong SQL skills, familiarity with REST APIs, and experience with ITIL-based processes.

Qualifications

• 8+ years of experience in Application/Production Support or equivalent.
• Proven ability to troubleshoot incidents and perform root cause analysis.
• Strong SQL skills for data validation and troubleshooting.
• Familiar with REST APIs and application integrations.
• Experience with incident, problem, and change management processes.

Responsibilities

• Provide L1/L2 support for business-critical applications.
• Monitor applications, jobs, interfaces, and system health.
• Investigate, troubleshoot, and resolve production incidents and issues.
• Perform root cause analysis and implement corrective actions.
• Analyze logs, errors, and system behavior for issues.
• Coordinate with development, infra, DB, and QA for resolution.
• Manage incidents, service requests, and problems within SLAs.
• Participate in deployments, releases, and post-deployment validation.
• Create and maintain support docs and knowledge articles.
• Identify recurring issues and suggest automation opportunities.
• Participate in on-call/rotational support as required.
• Communicate incidences and resolutions to technical and business stakeholders.

Skills

App/Prod Support

Incident Management

SQL Queries

REST APIs

ITIL

ServiceNow/Jira

On-call

Tools

ServiceNow

Jira

Monitoring Tools

SQL Server

Job description

• 8+ years of relevant Application/Production Support experience
• Provide L1/L2 application support for business-critical applications.
• Monitor applications, jobs, interfaces, and system health.
• Investigate, troubleshoot, and resolve application incidents and production issues.
• Perform root cause analysis and implement corrective actions.
• Analyze application logs, errors, and system behavior to identify issues.
• Write and execute SQL queries for data validation and troubleshooting.
• Coordinate with development, infrastructure, database, and QA teams for issue resolution.
• Manage incidents, service requests, and problem tickets within defined SLAs.
• Participate in production deployments, releases, and post-deployment validation.
• Create and maintain support documentation, troubleshooting guides, and knowledge articles.
• Identify recurring issues and recommend opportunities for automation and process improvement.
• Participate in on-call/rotational support as required.
• Communicate effectively with technical teams and business stakeholders regarding incidents and resolutions.

Key Responsibilities

• 8+ years of relevant Application/Production Support experience
• Provide L1/L2 application support for business-critical applications.
• Monitor applications, jobs, interfaces, and system health.
• Investigate, troubleshoot, and resolve application incidents and production issues.
• Perform root cause analysis and implement corrective actions.
• Analyze application logs, errors, and system behavior to identify issues.
• Write and execute SQL queries for data validation and troubleshooting.
• Coordinate with development, infrastructure, database, and QA teams for issue resolution.
• Manage incidents, service requests, and problem tickets within defined SLAs.
• Participate in production deployments, releases, and post-deployment validation.
• Create and maintain support documentation, troubleshooting guides, and knowledge articles.
• Identify recurring issues and recommend opportunities for automation and process improvement.
• Participate in on-call/rotational support as required.
• Communicate effectively with technical teams and business stakeholders regarding incidents and resolutions.

Required Skills

• Experience in Application Support / Production Support.
• Strong troubleshooting and analytical skills.
• Good knowledge of SQL and relational databases.
• Experience working with application logs and monitoring tools.
• Understanding of REST APIs and application integrations.
• Experience with incident, problem, and change management.
• Familiarity with ITIL/service management processes.
• Experience with ticketing tools such as ServiceNow, Jira, or similar.
• Good understanding of software development and deployment lifecycle.
• Strong communication and stakeholder management skills.
• Ability to work effectively in a fast-paced production environment.

Nice to Have

• Experience supporting Java/.NET or web-based applications.
• Knowledge of Linux/Unix and shell scripting.
• Experience with cloud platforms such as AWS or Azure.
• Experience with application monitoring tools.
• Knowledge of CI/CD and DevOps practices.
• Banking/Financial Services or enterprise application support experience.
• Experience with automation and scripting.

Skills: teams,azure,validation,management,aws,scripting,sql,troubleshooting,skills,application,automation