Application Support Analyst

Eurofins USA BioPharma Services; Columbia Township (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins USA BioPharma Services in Columbia, MO seeks an Application Support Analyst to deliver end-user support for laboratory software and hardware. You will troubleshoot and configure applications and assist in design, delivery, and improvement of software for internal customers.

The role requires CGMP/GLP awareness, familiarity with 21 CFR Part 11 regulations, and prior lab software experience. Full-time position with competitive benefits and commutable distance to Columbia, MO.

Qualifications

• Bachelor's degree in Computer Science or related field with 2 years of relevant experience, or 6 years of relevant experience in lieu of degree.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

• Provides technical knowledge for implementing and maintaining business and laboratory software, including items controlled by 21 CFR Part 11.
• Attends training to stay current with assigned applications.
• Assists in installation, configuration, testing, and maintenance of application software and data collection devices.
• Assists in setup and configuration of laboratory computers.
• Maintains good relations with IS, operations, QA, and administration teams for assigned applications.
• Reviews and assists in administering configuration of releases, patches, upgrades, and security.
• Participates in data collection, calculation, review, and reporting of laboratory data per 21 CFR Part 11.

Skills

CGMP knowledge

GLP knowledge

21 CFR Part 11 understanding

Laboratory software understanding

Computer science experience

Education

Bachelor's degree in Computer Science or related field

2 years of relevant experience or 6 years in lieu of degree

Tools

Laboratory software

Data collection devices

Laboratory computers setup

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Eurofins BPT-Columbiais looking for anApplication Support Analyst,to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types of software and computer hardware. This includes troubleshooting and configuring applications and software for all internal customers, and being responsible for assisting in the design, delivery, and/or improvement of software applications. Also includes troubleshooting computer problems within the laboratory.

Responsibilities include:

• Provides the technical knowledge needed for implementing and maintaining business and laboratory software as assigned. Some applications will be controlled by 21 CFR Part 11 regulations.
• Attends training as needed to stay current with assigned applications.
• Works with providers and outside consultants to leverage technical expertise to support current applications.
• Assists in providing training to staff on the use of laboratory applications.
• Assists in the installation, configuration, unit testing, and maintenance of application software and/or data collection devices.
• Assist in the setup and configuration of laboratory computers.
• Maintains good working relations with various groups (information systems, operations, quality assurance, and general administration) as it relates to all assigned applications.
• Reviews, tests, and/or assists in administering configuration of application products (releases, product changes, service packs, upgrades, security, and critical fixes).
• Is an active member of the implementation team on user requirements, configuration, and implementation of applications within 21 CFR Part 11 regulations.
• Assists in defining and developing requirements for data collection, calculation, review, and reporting of laboratory data suitable to facilitate and enhance laboratory operations within 21 CFR Part 11 regulations.
• Performs other related duties as required and directed.

The ideal candidate would possess:

• Familiarirtywith validation procedures required by CGMP and/or GLP.
• Clear understanding of the regulations in relation to 21 CFR Part 11.
• A general understanding of applications and instrumentation utilized in the laboratory.
• Previous experience in laboratory operations and computer science related activities is preferred.

Qualifications

• Bachelor’s degree in Computer Science, or other directly related field and two years of relevant experience, or 6 years of relevant experience in lieu of degree.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Additional Information

Position is full-time, Monday-Friday, 8 a.m.-4:30 p.m., with overtime as needed. Candidates currently living within a commutable distance of Columbia, MO are encouraged to apply.

Excellent full time benefits including

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.