Application Analyst Principal

Intermountain Healthcare Inc.; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Intermountain Healthcare Inc. is seeking a Principal Analyst to oversee technical support, configuration, integration, and lifecycle management for healthcare applications across the enterprise. You will align configuration with organizational goals and lead cross‑functional projects.

You may mentor junior analysts, develop best practices, and partner with vendors to ensure smooth deployment, maintenance, and decommissioning of systems, while ensuring quality and standards.

Qualifications

• Provides expert project management and lifecycle control for complex healthcare IT initiatives.
• Leads cross‑functional teams and coordinates with stakeholders at multiple levels.
• Strong ability to plan resources and manage strategic priorities across projects.
• Mentors junior analysts and promotes best practices in deployment and support.
• Demonstrates ability to align technical work with organizational goals.

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains complex systems and workflows
• Documents and recommends workflow changes and technical/functional designs for business needs
• Partners with external vendors for third‑party applications including integration and support

Skills

Project management

Leadership

Resource planning

Strategic management

Mentoring

Job description

Job Description:

This position is responsible for complex to expert level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

This position is fully remote with some on-site presence required for quarterly rounding. | Schedule: Monday - Friday, 8AM - 5PM.

Prefer candidates with:

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems preferably used in a hospital setting
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, correspondence, and process documents
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public
• Ability to lead projects following principles and lifecycle of project management and control Skilled in resource planning and strategic management

The Principal analyst is responsible for providing overseeing technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The Principal analyst will provide strategic guidance and ensure the alignment of application configuration and support with organizational goals and objectives. The principal analyst will also manage projects related to these applications and their technologies and help plan and execute large projects. The principal analyst will mentor other analysts and is expected to develop and maintain best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Principal analysts may supervise lower-level analysts.

Essential functions are performed independently under minimal supervision and direction, in addition to assisting to oversee and mentoring other analysts.

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third‑party applications including integration/implementation, support, and troubleshooting
• Solves complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for projects of complex nature and span cross functional areas. Work collaboratively with the DTS Project Manager (if applicable) team assuring key initiatives are organized, planned, and managed. Ensure effective handoff from demand intake through DTS governance processes to project management.
• Responsible for quality review of team projects, demand creation, and resource management processes and creating a remediation plan for any issues identified
• Mentors and identifies training opportunities for teams, for all technical duties of the department, demand management and resource management processes.
• Collaboratively works with peers, internal and external stakeholders, and vendors to develop best practice and standards for all technical duties of the department, demand management and resource management processes.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end‑users, and other team members.
• Configures and integrates electroni