Application Services Manager

HealthEdge; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company in healthcare technology is seeking an Application Services Manager to lead SaaS delivery and team development. The role involves collaborating with various departments to enhance service quality and efficiency, while fostering a dynamic team environment. Ideal candidates will have extensive experience in IT operations and people management.

Qualifications

• At least 5 years of experience in people management.
• 12-15 years of experience in IT Operations.

Responsibilities

• Leads continuous improvement in SaaS delivery.
• Develops high-performing team through coaching and mentoring.
• Maintains Cloud Operations Application Services strategies.

Skills

Problem Solving

Job description

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Overview

Overview

Position Overview: At HealthEdge, we are passionate about providing healthcare payers with technology that enables them to innovate, reduce costs of claim administration and care management, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are focused on building high-performing and customer obsessed team.

The Cloud Application Services Manager will work closely with the Operations Teams, Engineering, Information Security, and Service Desk to lead continuous improvement in our SaaS delivery. The ideal candidate will be a creative, and critical thinker who can drive execution and handle many tasks simultaneously with efficiency and effectiveness. The manager will closely work with the team, support, mentor and develop the team into high-performing team.

About Technology Team:

Our Technology Team is a dynamic group of innovators reshaping the future of healthcare technology. This team thrives on collaboration, bringing together top talent from diverse backgrounds to create scalable, secure, and cutting-edge platforms. With expertise in cloud infrastructure, AI, and user experience design, they enable transformation for healthcare health plan solutions. Beyond technical excellence, the HealthEdge Technology Team is passionate about empowering clients. They prioritize transparency, thoughtful resource allocation, and a commitment to seamless experiences. Guided by visionary leadership and a deep enthusiasm for innovation, this group is redefining what’s possible in healthcare technology.

Your Impact:

• Maintains Cloud Operations Application Services strategies by managing staff, providing leadership and supervision, and implementing policies and procedures to align the team goal with overall company’s strategy and growth.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes Application Services staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Develops high-performing team by coaching, mentoring and providing support and growth opportunities to the team.
• Works as a liaison between Service Desk and Application Services team to better align team’s day-to-day work with overall business objectives and priorities.
• Works as a liaison between various departments in the organization and Application Services team to eliminate any obstacles for the team and communicate and set expectations.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for delivering SaaS services to HealthEdge Customers.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timelines with other departments and Service Desk.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends SaaS delivery strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
  
  

What You Bring:

• At least 5 years of experience in people management, team development, coaching, mentoring, and performance management.
• 12-15 years of experience in IT Operations, Configuration Management, Change Management and System administration in complex environment.
• Understanding of SaaS services delivery model.
• Understanding of ITIL practices.
• Problem Solving
  
  

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US but east coast hours are highly preferred.

Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.
  
  

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting, Hospitals and Health Care, and Software Development

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