Application Production Support Analyst

Talan; New York (NY); Hybrid; USD 105,000 - 145,000; Full time

Benefits offered by this job

401(k) retirement plan with company-m칭

15 days paid vacation per year at hire

Up to 27 days vacation with seniority

8 holidays + 5 sick + 2 personal days

Health, dental, vision insurance + FSA

STD and LTD (Voluntary)

Commuter/transit benefits

Job summary

Talan in New York City is seeking an Application Production Support Analyst to ensure the stability and availability of ION and internal credit-desk applications. The role supports traders, resolves production issues, proactively monitors systems, and coordinates with technical teams.

Responsibilities include monitoring, incident resolution, status communication, trader support, log analysis, and cross-team coordination while adhering to security and compliance procedures.

Qualifications

• Experience supporting fixed-income or credit trading applications.
• Knowledge of trading-desk operations, RFQ lifecycles, and post-trade processes.
• Experience with production monitoring, troubleshooting, and incident management.
• Proficiency in log analysis and log-scraping tools.
• Strong communication and stakeholder-management skills.
• Ability to work independently and collaboratively in a time-sensitive environment.

Responsibilities

• Monitor ION and other internal applications.
• Investigate and resolve production incidents.
• Communicate status updates and maintain incident documentation.
• Support traders through approved communication channels.
• Analyze logs and escape complex issues.
• Coordinate with developers, business analysts, and regional teams.
• Support releases, changes, and start-of-day checks.
• Follow all security, compliance, and operational procedures.

Skills

Strong communication

Stakeholder-management

Independent & collaborative

Time-sensitive environment

Tools

ION

log-scraping tools

Job description

Location: NYC (Hybrid - at least 3 days onsite/week)

Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.

We're seeking an Application Production Support Analyst to ensure the stability and availability of ION and other internal credit-desk applications. This role supports traders, resolves production issues, proactively monitors systems, and coordinates with technical teams.

Role and responsibilities

• Monitor ION and other internal applications.
• Investigate and resolve production incidents.
• Communicate status updates and maintain incident documentation.
• Support traders through approved communication channels.
• Analyze logs and escape complex issues.
• Coordinate with developers, business analysts, and regional teams.
• Support releases, changes, and start-of-day checks.
• Follow all security, compliance, and operational procedures.

• Experience supporting fixed-income or credit trading applications.
• Knowledge of trading-desk operations, RFQ lifecycles, and post-trade processes.
• Experience with production monitoring, troubleshooting, and incident management.
• Proficiency in log analysis and log-scraping tools.
• Strong communication and stakeholder-management skills.
• Ability to work independently and collaboratively in a time-sensitive environment.

Company's Benefits

• Competitive salary between USD $105,000 - US$145,00
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.