Application Owner

Swan; United States; Hybrid; USD 90,000 - 160,000; Full time

Benefits offered by this job

Holidays 25 days

Meal vouchers

Mobility package

Health insurance

Well-being support

Hybrid remote policy

Offsite events

Diversity & inclusion

Job summary

Swan is seeking an experienced Application Owner who will own one or more internal applications used by Swan’s teams. You will act as the internal expert, ensuring the applications support workflows and evolve with user needs and strategic objectives.

Your role is to manage end-to-end delivery—from discovery through implementation, ongoing improvement, and vendor management—driving efficiency, scalability, and reliability across operations.

Qualifications

• Experience owning or administering operational tools, workflow platforms, automation tools, case-management systems, or other business-critical applications.
• Led cross-functional projects involving operational users and technical/external stakeholders.
• Translate user needs into clear requirements, configurations, or implementation plans.
• Use data/operational metrics to evaluate problems and prioritize improvements.
• Experience coordinating with external providers on feature requests, service issues, pricing, renewals, or contracts.
• Comfort working in regulated, technical, or complex environments; fintech/banking exposure is a plus.

Responsibilities

• Own applications end-to-end: manage configuration, access, integrations, documentation, costs, providers, and performance.
• Improve tooling and workflows: identify improvements and lead migrations or implementations.
• Lead cross-functional projects with planning, dependency and risk management from start to finish.
• Drive operational improvements balancing quality, speed, cost, and risk.
• Use data to guide decisions: define KPIs, analyze performance, and set priorities.
• Manage stakeholders and drive adoption across Operations.

Skills

Operational tools

Workflow platforms

Automation tools

Case-management systems

Stakeholder management

Job description

About Swan

AboutSwan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €2.5 billion in monthly transactions for more than 150 companies - like Pennylane, Indy, Agicap, Libeo, and Lucca.Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our missionBanking belongs in business softwareMany software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life. But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals. It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it. To learn more about us: About Swan ; Career.

As an Application Owner, you will own one or more complex applications used by internal users. You will act as the internal expert for your applications, understand how they support operational workflows, and ensure that they evolve in line with user needs and Swan's strategic objectives.

Your primary mission is to own applications end to end, from discovery through implementation, ongoing improvement, and vendor management. You will combine strong execution, analytical decision-making, stakeholder management, and application expertise to make your internal users more efficient, scalable, and reliable.

• Own applications end to end: manage configuration, access, integrations, documentation, costs, providers, and operational performance.
• Improve tooling and workflows: optimise application usage, identify improvements, evaluate alternatives, and lead implementation or migration decisions.
• Lead cross-functional projects: manage priorities, dependencies, risks, timelines, deliverables, and stakeholder communication from planning through execution.
• Drive operational improvements: improve processes and execution while balancing quality, scalability, speed, cost, and risk.
• Use data to guide decisions: define relevant KPIs, analyse performance, measure impact, and recommend priorities based on evidence.
• Manage stakeholders and change: align internal teams, manage high‑stakes relationships, communicate clearly, and secure adoption across Operations.

Preferred experience You’re a great match if:

• You Have owned or administered operational tools, workflow platforms, automation tools, case-management systems, or other business-critical applications.
• You have led cross-functional projects involving operational users and technical or external stakeholders.
• You can translate user needs and operational problems into clear requirements, configurations, process improvements, or implementation plans.
• You use data and operational metrics to evaluate problems, prioritise work, and measure the impact of improvements.
• You are comfortable working with external providers on feature requests, service issues, QBRs, pricing, renewals, or contracts.
• You are comfortable working in a regulated, technical, or operationally complex environment. Experience in fintech, banking, payments, or a similar environment is a plus.

Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes - don’t let imposter syndrome prevent you from applying! Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan Perks of being a Swanee

• Holidays : 25 days + RTT
• Meal Vouchers: We provide a meal voucher card to cover your meals on work days.
• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.
• Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance.
• Sports: Thanks to our partnership with Classpass, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.
• Well-being support: access to Moka Care for mental health and wellness.
• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.
• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

Our values

• Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down - Making complex things simple is what we do.
• Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.
• Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations - whatever it takes.
• Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process

• A 30-min call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions.
• Hiring Manager interview & case study : Corentin, Product automation manager (90 min, including 30min preparation)
• Peer Interview : Amir, Senior Process & Solutions Analyst and Krystin, Customer Support Team Manager (45 min)
• Last interview (N+2) : Rose, VP Product (60 min)
• To evaluate core skills
• 3 reference checks conducted by Talent Acquisition team