Application Operations Lead: Secure Onboarding & Identity

Highway; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A freight tech provider in Dallas is seeking an experienced Application Operations Assistant Manager to optimize operational processes and ensure secure onboarding of carriers. This role involves monitoring application functionality, directing the support team, and addressing escalated issues. Candidates should possess strong technical aptitude, excellent communication skills, and a bachelor's degree in a relevant field. Experience in logistics or software application operations is a plus.

Qualifications

• Prior experience working in an Application Operations team for a software company preferred.
• Transportation and logistics background is a plus.

Responsibilities

• Monitor the onboarding flow and escalate issues to ensure optimal functionality.
• Oversee carrier identity verification and user authentication.
• Manage a high volume of support tickets and calls.
• Maintain application service by analyzing and reviewing issues.
• Troubleshoot technical problems and provide solutions.

Skills

Analytical problem-solving skills

Excellent communication skills

Technical aptitude

Highly organized

Ability to manage multiple priorities

Education

Bachelor’s degree in Computer Science, Information Technology or Business Administration

Tools

SQL

Microsoft Excel

Job description

A freight tech provider in Dallas is seeking an experienced Application Operations Assistant Manager to optimize operational processes and ensure secure onboarding of carriers. This role involves monitoring application functionality, directing the support team, and addressing escalated issues. Candidates should possess strong technical aptitude, excellent communication skills, and a bachelor's degree in a relevant field. Experience in logistics or software application operations is a plus.