App Ops Lead: Onboarding & Identity Security

Highway; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Highway, a leading freight tech provider in Dallas, Texas, is seeking an Operations Manager to ensure the smooth onboarding of carriers. This pivotal role involves overseeing verification processes, managing the Carrier support team, and troubleshooting issues within the application to maintain operational efficiency.

The ideal candidate should have experience in Application Operations, strong analytical skills, and excellent communication abilities. A Bachelor's degree in a relevant field is highly preferred.

Qualifications

• Prior experience working in an Application Operations team for a software company preferred.
• Must have analytical problem-solving skills and technical aptitude.
• Bachelor's degree in a relevant field is highly preferred.

Responsibilities

• Monitor the onboarding process of carriers.
• Oversee carrier identity verification and user authentication.
• Manage and direct the Carrier support team effectively.
• Analyze and troubleshoot operational issues within the application.

Skills

Application Operations experience

Analytical problem solving

Technical aptitude

Excellent communication skills

Organizational skills

Education

Bachelor's degree in Computer Science, Information Technology or Business Administration

Tools

SQL

Microsoft Excel

Active Admin for Ruby on Rails

Job description

Highway, a leading freight tech provider in Dallas, Texas, is seeking an Operations Manager to ensure the smooth onboarding of carriers. This pivotal role involves overseeing verification processes, managing the Carrier support team, and troubleshooting issues within the application to maintain operational efficiency.

The ideal candidate should have experience in Application Operations, strong analytical skills, and excellent communication abilities. A Bachelor's degree in a relevant field is highly preferred.