IT Applications Delivery Lead - Supply Chain Ops

Family Dollar; Chesapeake (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

A retail company is seeking an experienced IT Application Support Manager Supply Chain to provide operational and technical oversight for a team managing enterprise systems and software applications. Responsibilities include leading incident resolutions, driving improvements in ITIL processes, and mentoring high-performing teams. Required qualifications include a Bachelor's degree, 6+ years in IT Operations, and experience managing Supply Chain systems. This role is critical to ensuring the stability and performance of key business operations.

Qualifications

• 6+ years of IT Operations experience including support and maintenance.
• 3+ years of managing a team.
• Experience providing support for Supply Chain systems.

Responsibilities

• Provide technical leadership for resolving complex application issues.
• Lead resolution of high-severity incidents across teams.
• Monitor and report on service delivery performance.

Skills

IT Operations experience

Team management

Supply Chain systems support

People leadership

Operational support

Disaster Recovery planning

Experience with Microsoft and Linux operating systems

SQL

Education

Bachelor’s degree in business, Information Technology, or related degree

Tools

ServiceNow

JIRA

Catalyst Warehouse Management System

Oracle Transportation Management

Job description

A retail company is seeking an experienced IT Application Support Manager Supply Chain to provide operational and technical oversight for a team managing enterprise systems and software applications. Responsibilities include leading incident resolutions, driving improvements in ITIL processes, and mentoring high-performing teams. Required qualifications include a Bachelor's degree, 6+ years in IT Operations, and experience managing Supply Chain systems. This role is critical to ensuring the stability and performance of key business operations.