Application Operations Analyst

㍍; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a talented individual to join their Digital Product Center of Excellence. This role focuses on providing maintenance and support for a suite of Atlassian tools, including Jira and Confluence. You will be responsible for ensuring optimal performance, troubleshooting issues, and enhancing user proficiency through training programs. The ideal candidate will thrive in a collaborative environment, possess strong problem resolution skills, and have a passion for technology. Join a team where your contributions will drive innovation and efficiency in a dynamic setting.

Qualifications

• 5+ years of IT experience with at least 3 years supporting Atlassian tools.
• Bachelor's degree preferred, strong communication and problem-solving skills.

Responsibilities

• Support and maintain Atlassian products for various teams.
• Administer Jira software, manage projects and workflows effectively.

Skills

Problem Resolution Skills

Interpersonal Skills

Team Collaboration

Multi-tasking

Education

Bachelor's Degree

Tools

Jira

Confluence

Bitbucket

Bamboo

Fisheye

Jira Service Desk

AWS

Microsoft

Linux

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Job Summary:

The person hired for this position will be part of a team whose objective and responsibility are providing Atlassian Tool maintenance and support in the Digital Product Center of Excellence. This position’s primary responsibility is to support 3M Divisions and Labs in their use of all Atlassian products including on-premise and cloud offerings of Jira, Confluence, Bitbucket, Bamboo, Fisheye, Jira Service Desk, and all plug-ins for these products.

Primary Responsibilities include but are not limited to the following:

1. Perform varied and complex duties and tasks that require independent judgment to implement, support and maintain Microsoft, Linux, AWS, Server and Cloud versions of Atlassian products and technology.
2. Provide assistance and consultation to other infrastructure and applications groups and work within cross-functional teams.
3. Participate in the planning, installation, configuration, and maintenance monitoring of Atlassian Tools.
4. Administer and maintain Jira software, including configuration, customization, and integration with other tools.
5. Manage Jira projects, workflows, permissions, and schemes to ensure optimal performance and user satisfaction.
6. Collaborate with cross-functional teams to gather requirements and implement solutions that support business processes.
7. Monitor system performance, troubleshoot issues, and provide timely resolutions to ensure uninterrupted operations.
8. Develop and deliver training programs and documentation for Jira users to enhance their proficiency and productivity.
9. Implement best practices for Jira usage and continuously improve system efficiency and effectiveness.
10. Generate and analyze reports to provide insights into project progress, resource allocation, and operational metrics.
11. Stay updated with the latest Jira features and industry trends to recommend and implement improvements.

Basic Qualifications:

We need an excellent communicator with strong problem resolution skills who thrives on working in a team environment. In addition, we require:

1. Bachelor’s degree from an accredited university preferred.
2. Minimum five (5) years IT professional experience.
3. Minimum three (3) years Atlassian tools support experience.
4. ITIL experience.
5. Ability to multi-task and handle large workloads under time constraints.
6. Excellent interpersonal, written, and team collaboration skills.

Secondary Qualifications:

1. Incident Management, Change Management.
2. Basic understanding of cloud platforms like Azure or AWS.
3. Basic knowledge of SQL database artifacts.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.